Ma Mica Florenz P. Cruz
12700 Elliott Ave. Scp 278 El Monte
Summary
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
20
20
years of professional experience
Work History
IHSS Provider
Herminia Wener
01.2022 - Current
- Assisted clients in maintaining a clean, safe, and organized home environment for optimized health and comfort.
- Facilitated transportation to medical appointments, ensuring timely arrival and advocating for client needs during visits.
- Enhanced client well-being by providing attentive personal care and assistance with daily living activities.
- Ensured client dignity by respecting privacy and maintaining strict confidentiality of personal information.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Provided transportation and appointments management.
- Provided compassionate and patient-focused care to cultivate well-being.
IHSS Provider
Emily Galasan
11.2019 - 12.2021
- Assisted clients in maintaining a clean, safe, and organized home environment for optimized health and comfort.
- Provided compassionate companionship, engaging clients in meaningful conversation and recreational activities.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Facilitated transportation to medical appointments, ensuring timely arrival and advocating for client needs during visits.
- Enhanced client well-being by providing attentive personal care and assistance with daily living activities.
Claim Analyst
South Atlantic Medical Group
12.2014 - 12.2015
- Maintained strict confidentiality with all personal data as per company guidelines.
- Managed high-volume caseloads, prioritizing tasks to ensure timely completion of all claims.
- Maintained compliance with industry regulations and company policies while managing sensitive client information and claims records.
- Enhanced customer satisfaction by resolving complex claims issues in a timely manner.
Avon Representative
Avon Company
01.2010 - 12.2013
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked well in a team setting, providing support and guidance.
Scanner Operator
Unlimited Reprographics
01.2005 - 03.2006
- Gathered, sorted and scanned documents to enter into computer system.
- Collaborated with team members to establish best practices for the scanning process, increasing overall productivity.
- Assisted in training new employees on scanner usage, contributing to a skilled workforce.
- Ensured timely completion of scanning projects by prioritizing tasks and following strict deadlines.
Education
No Degree - Medical - CNA
El Monte - Rosemead Adult School
10807 Ramona Blvd. El Monte CA 9173112-2024
High School Diploma -
El Monte - Rosemead Adult School
10807 Ramona Blvd. El Monte, CA 9173105-2023
No Degree - Medical Billing And Coding
El Monte - Rosemead Adult School
10807 Ramona Blvd. El Monte CA 9173106-2017
Skills
- Teamwork and collaboration
- Customer service
- Problem-solving
- Friendly, positive attitude
- Time management
- Attention to detail
- Dependable and responsible
- Multitasking
- Flexible and adaptable
- Calm under pressure
- Organization and time management
- Verbal communication
Timeline
IHSS Provider
Herminia Wener
01.2022 - Current
IHSS Provider
Emily Galasan
11.2019 - 12.2021
Claim Analyst
South Atlantic Medical Group
12.2014 - 12.2015
Avon Representative
Avon Company
01.2010 - 12.2013
Scanner Operator
Unlimited Reprographics
01.2005 - 03.2006
No Degree - Medical - CNA
El Monte - Rosemead Adult School
High School Diploma -
El Monte - Rosemead Adult School
No Degree - Medical Billing And Coding
El Monte - Rosemead Adult School
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