Mami Mupenda
Grande Prairie,AB
Summary
Highly motivated with background in retail sales, skilled in customer service and product knowledge. Demonstrated ability to achieve sales targets through effective communication and understanding of customer needs. Known for problem-solving abilities and creating positive shopping experiences that increase customer loyalty. Improved store layout for better product visibility and accessibility, leading to smoother customer flow and increased satisfaction.
Overview
8
8
years of professional experience
Work History
Retail Volunteer
Mission Thrift Store
Grande Prairie, Alberta
08.2025 - Current
- Assisted in customer service and fitting room operations to enhance shopper satisfaction.
- Restocked and organized clothing items on the sales floor for optimal presentation.
- Maintained store cleanliness and visual display standards for an inviting environment.
- Provided a friendly shopping experience to foster customer loyalty.
Cosmetics Sales Associate
Dis-Chem
Kimberley, Northern Cape
03.2023 - 03.2025
- Delivered tailored product recommendations to support customer needs.
- Exhibited comprehensive knowledge of beauty and skincare products during consultations.
- Contributed to promotional display setups, boosting sales and ensuring smooth transactions.
- Ensured a clean, organized sales area for optimal customer experience.
Retail Assistant
Woolworths
Kimberley, Northern Cape
01.2018 - 06.2022
- Helped customers pack groceries and handled merchandise at checkout.
- Provided strong customer service with a friendly attitude.
- Kept shelves stocked and ensured products were organized.
- Assisted with bagging and carrying items when needed.
Education
High School Diploma -
Saint Xavier
Bukavu, DRCongo11-2001
Skills
- Visual merchandising
- Retail stocking and merchandising
- Product knowledge
- Customer relationship management
- Cleanliness standards
- Time management
- Sales techniques
- Teamwork and communication
- Fast learner and reliable
Languages
English
Professional
French
Limited
Xhosa
Limited
Swahili
Full Professional
References
References available upon request.
Timeline
Retail Volunteer
Mission Thrift Store
08.2025 - Current
Cosmetics Sales Associate
Dis-Chem
03.2023 - 03.2025
Retail Assistant
Woolworths
01.2018 - 06.2022
High School Diploma -
Saint Xavier