MAME FOSUA APPIAH-NKANSAH
8460 Ackroyd Road, Richmond BC,Canada
Summary
Forward-thinking and accomplished marketing professional with enterprising approach to developing and enhancing business operations. In-depth understanding of financial management, business development and personnel oversight. Proactive and systematic with natural relationship-building and leadership talents.
Overview
20
20
years of professional experience
Work History
Business Owner/General Manager
TrendyTech Limited
Accra, Ghana
03.2020 - Current
- Developed and built the business from startup to generate steady sales increase monthly by leveraging accounts to build credibility
- Introduced new sales tools and marketing collateral establishing a strong customer base of residential homeowners, building contractors and electricians
- Managed all day-to-day and long-term business operations, which include opening and closing shop, all sales and service work, all financial transactions, invoicing, purchasing, shipping and receiving
- Increased sales by ensuring client satisfaction and prompt problem resolution
- Managed finances, budgets, accounting, payroll, track inventory and invoicing through Quickbooks business management software
Branch Operations and Service Manager
Standard Chartered Bank
Accra, Ghana
01.2016 - 01.2019
AckroydAckroyd
- Delivered efficient cost management through effective leadership significantly improving productivity 89% in the first year of branch opening
- Successfully integrated frontline service resources by developing and implementing Branch Service Model for standardization and optimization
- Received internal audit score of 90%.
- Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
- Elevated customer and vendor satisfaction ratings by resolving worksite damage and product issues for speedy resolutions.
- Prepared branch reconciliation reports related to cash, suspense, sundry, Nostro and memo accounts
- Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
- Actively participated in branch sales strategy to execute branch action plans for meeting targets
- Streamlined operational efficiencies by partnering with sales team to reevaluate and ensure peak product placement.
Branch Operations and Service Officer
Standard Chartered Bank
Tema, Ghana
05.2006 - 12.2015
- Exceeded aggressive sales referral targets for 2 consecutive years
- Received recognition and commendation for maintaining the highest most successful sales referrals
- Commended for playing a vital role in creating & designing the operations department of the new branch
- Received recognition for maintaining error free processing of branch documentation
- Monitored branch operations to ensure compliance with banks policy and minimum control standards
- Verified cash by balancing cash drawers and maintaining cash count records.
- Liaised with vendors to ensure availability of stock for smooth operations of branch activity
- Ensured compliance to Environmental health and safety standards as branch health and safety representative
Telecommunication Specialist and Sales Consultant
BELL CANADA
London, On, Canada
05.2005 - 12.2005
- Generated sales by prospecting leads, cold calling and negotiating advantageous deals. Awarded best performing sales representatives 3 months in a row maximizing revenues.
- Resolved customer billing inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
- Managed customer expectations by clarifying needs, identifying options and recommending products and services.
Banking Specialist
TD Canada Trust
London, On, Canada
05.2004 - 10.2004
- Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
- Exceeded customer service satisfaction ratings by 90% by providing prompt answers to specific questions.
- Used customer information to tailor recommendations to promote or sell travelers' checks, savings bonds and cashier's checks.
Education
Bachelor of Commerce - Business Administration
University of Windsor
Postgraduate Diploma, Professional Marketing - Marketing
The Chartered Institute of Marketing, British Council
United KingdomSkills
- Microsoft Word, Publisher, Excel, Access
- Sales Promotion
- Customer Service Management
- Supplier Monitoring
- Risk operations Oversight
- Proficient in Banking/Quickbooks Accounting Software
- Team Leadership
- Relationship Building
- Regulatory Compliance
- Stakeholder Communication
- Problem Anticipation and Resolution
- Industry Trend Analysis
Timeline
Business Owner/General Manager
TrendyTech Limited
03.2020 - Current
Branch Operations and Service Manager
Standard Chartered Bank
01.2016 - 01.2019
Branch Operations and Service Officer
Standard Chartered Bank
05.2006 - 12.2015
Telecommunication Specialist and Sales Consultant
BELL CANADA
05.2005 - 12.2005
Banking Specialist
TD Canada Trust
05.2004 - 10.2004
Bachelor of Commerce - Business Administration
University of Windsor
Postgraduate Diploma, Professional Marketing - Marketing
The Chartered Institute of Marketing, British Council
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