Mame Diarra Deme
Toronto,Canada
Summary
Highly organized and detail-oriented professional with strong work ethic and dedication to achieving goals. Skilled at developing and maintaining documentation systems, managing calendars and preparing reports. Knowledgeable in project management principles, business processes and customer service best practices.
Overview
6
6
years of professional experience
Work History
Bilingual Assistance Coordinator Lead
Trident Global Assistance
08.2022 - 09.2024
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows
- Submitted documentation and reports to upper management
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts
- Boosted team performance by developing customer service training materials and conducting service training
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
HR Assistant
Majorel
06.2021 - 05.2022
- Documented human resources records and maintained confidentiality of sensitive personal information.
- Updated Human Resources Information System (HRIS) database, maintained data accuracy and assisted with system changes.
- Reviewed and screened applicant resumes to identify qualified candidates.
- Provided support for employee performance evaluations, ensuring timely completion and proper documentation.
Event Hostess Team Lead
Deloitte
05.2018 - 03.2020
- Planned large-scale events such as trade shows, conferences and meetings
- Obtained cash bank and stocked service bar to prepare for operation
- Followed strict recipes and drink measurements to minimize product used
- Assisted event planners in organizing successful events, ensuring smooth execution of planned activities.
Credit Analyst
Millennium Solution 1
08.2019 - 10.2019
- Conducted presentations to upper management and executive teams for loan recommendations
- Performed credit reviews on corporations to assess financial conditions
- Reviewed customer files on regular basis to make sure receivables were in sound condition
- Assessed credit risk and analyzed financial statements
- Made decisions and recommendations about extending lines of credit.
Education
Diploma - Business Administration
College Boreal
Toronto, ON05.2021
High School Diploma -
Institution Marc Perot
01.2017
Skills
- Speak both Canadian languages
- Data Entry
- Operations Management
- Schedule Development
- Negotiation
- Customer Service
- Multitasking
- Teamwork and Collaboration
Timeline
Bilingual Assistance Coordinator Lead
Trident Global Assistance
08.2022 - 09.2024
HR Assistant
Majorel
06.2021 - 05.2022
Credit Analyst
Millennium Solution 1
08.2019 - 10.2019
Event Hostess Team Lead
Deloitte
05.2018 - 03.2020
High School Diploma -
Institution Marc Perot
Diploma - Business Administration
College Boreal
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