Mamata K C
North York,Canada
Summary
An organized, meticulous professional with over 5 years of experience specializing in AML and KYC screening with a solid foundation in financial operations, quality control, compliance and customer relationship management ensuring strict adherence to regulatory frameworks and proactive fraud prevention. My expertise lies in conducting comprehensive client due diligence, managing complex data, and efficiently handling high-volume tasks. With a proven track record in monitoring transactions, maintaining precise financial records, and mitigating fraud risks, I have consistently enhanced service quality through thorough risk assessments.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Client Service Associate
Galleria Supermarket
02.2023 - Current
- Greet and assist over 100 customers daily, providing exceptional service to enhance the shopping experience and increase customer satisfaction
- Collaborate with relationship managers to gather required documentation and resolve client inquiries promptly, enhancing overall service quality
- Respond to customer inquiries and resolve complaints effectively
Junior Assistant-Compliance Department
Citizens Bank International Ltd.
02.2019 - 11.2022
- Updated firm systems with client information and documentation, maintaining accurate databases that supported compliance initiatives and audits
- Conducted risk-based customer due diligence and enhanced due diligence for high-risk customer
- Assisted in the execution of AML and KYC screening processes, conducting comprehensive background checks and monitoring and reporting client transactions for suspicious activities
- Conducted periodic reviews of client data and documentation to ensure compliance with AML/CFT regulations, successfully updating records for over 500 clients in line with bank policies
- Maintained a separate confidential record of the suspicious transaction signed by the concerned initiating staff, reviewing staff and AML/CFT Compliance Officer
Accounting Assistant
Ganapati Plywood Industries Pvt. Ltd.
01.2016 - 02.2019
- Managed payroll for employees, ensuring 100% accuracy in salary processing, benefits, deductions, and compliance with local tax regulations, resulting in error-free payroll operations
- Conducted monthly bank reconciliations and prepared financial reports, identifying discrepancies and enhancing financial oversight
Intern
Himalayan Bank Limited Ltd.
09.2014 - 11.2014
- Managed data entry and record-keeping, ensuring accurate maintenance of customer accounts and transactional details
- Participated in cross-departmental collaboration, supporting both the front desk and back-office operations, developing a holistic understanding of banking workflows
Education
Postgraduate Certificate - Human Resource Management
Seneca Polytechnic
Toronto, Ontario08.2024
Postgraduate Certificate - Financial Planning
Seneca Polytechnic
Toronto, Ontario08.2023
Masters in Business Studies - Finance
Nepal Commerce Campus
Kathmandu, Nepal12-2019
BBA - Banking And Finance
Victoria International College
Dang, Nepal12-2015
Skills
- AML and KYC processes
- Fincale AML and TrustAML
- Client risk assessment and Data management
- Regulatory compliance
- Client service management
- Microsoft Office suite
- Core Banking System
- Discretion and Confidentiality
- Enhanced Due Diligence
- AML Investigation and Compliance
- Know Your Customer
- Teamwork and Collaboration
- Financial and operational reporting
- Transaction monitoring
- Compliance Reporting
Certification
- Anti-Money Laundering (AML) & Combating Financing of Terrorism (CFT), National Banking Institute and Fintelekt Advisory Services Pvt. Ltd., 2021
- Foreign Exchange Management, Independent Research & Investment Company Pvt. Ltd., 2019
Achievementsandprojects
- Recognized as Employee of the Year 2018 for enhancing the efficiency of financial operations and significantly improving the accounts receivable process.
- Student In Banking/Marketing Event for Account Opening (Himalayan Bank/ 2014): Opened 20 new accounts, generating an additional NPR 1 million in deposits.
- Saigha Camp Project: Completed a project of Library Building in a remote school of Dang District, Nepal.
Languages
English
Full Professional
Hindi
Professional Working
Nepali
Native or Bilingual
Timeline
Client Service Associate
Galleria Supermarket
02.2023 - Current
Junior Assistant-Compliance Department
Citizens Bank International Ltd.
02.2019 - 11.2022
Accounting Assistant
Ganapati Plywood Industries Pvt. Ltd.
01.2016 - 02.2019
Intern
Himalayan Bank Limited Ltd.
09.2014 - 11.2014
Postgraduate Certificate - Human Resource Management
Seneca Polytechnic
Postgraduate Certificate - Financial Planning
Seneca Polytechnic
Masters in Business Studies - Finance
Nepal Commerce Campus
BBA - Banking And Finance
Victoria International College
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