Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Mamat Jasseh

Toronto,ON

Summary

I am a dedicated banking professional with more than nine years of experience in the banking industry. I have served in various roles, overseeing a range of financial and customer service activities. My expertise lies in banking operations, team management, and customer service. I am a highly motivated professional, committed to contributing my comprehensive knowledge and skills to enhance business performance. My strong work ethic allows me to excel both independently and as a team player, and I am always eager to adapt quickly to new procedures and advance business objectives. My resourcefulness, results-oriented approach, and deep commitment to efficiency and growth make me passionate about meeting business demands and elevating service value. With my managerial experience in the business sector, I have a proven ability to develop and execute strategic plans, cultivate strong client relationships, and effectively oversee day-to-day operations.

Overview

10
10
years of professional experience

Work History

Assistant Manager

Trustbank Gambia Plc
04.2022 - 09.2023
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Streamlined store operations for increased efficiency, implementing new processes and procedures.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Conducted employee performance evaluations, providing constructive feedback for growth and development.
  • Implemented staff training programs, enhancing product knowledge and improving customer service skills.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Facilitated clear communication between employees and upper management through regular meetings and updates.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various projects tasks.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Defined clear targets and objectives and communicated to other team members.


Senior Banking Officer

Trustbank Gambia Plc
03.2020 - 04.2022
  • Streamlined banking processes by implementing new software systems and automating manual tasks.
  • Enhanced customer satisfaction with efficient problem-solving skills and personalized solutions.
  • Managed a team of junior bankers, resulting in improved productivity and increased branch profits.
  • Developed strong relationships with clients to increase retention rates and ensure repeat business.
  • Implemented risk management strategies to minimize financial losses and protect client investments.
  • Negotiated favorable terms for loans, resulting in higher profitability for the bank and more affordable options for customers.
  • Improved credit review process by standardizing procedures and implementing stricter guidelines for loan approvals.
  • Reduced operational costs through effective budget management, resource allocation, and expense tracking efforts.
  • Facilitated transparent communication between senior management, employees, clients, shareholders using regular updates on operational progress.
  • Complied with established internal controls and policies.

Banking Officer

Trustbank Gambia Plc
03.2017 - 03.2020
  • Increased customer satisfaction by providing timely and accurate banking services.
  • Streamlined loan processing for improved efficiency and faster approvals.
  • Enhanced client relationships with personalized financial advice and product recommendations.
  • Collaborated with cross-functional teams to develop new banking products and services.
  • Conducted detailed financial analyses to determine creditworthiness of potential borrowers, reducing default rates significantly.
  • Managed risk effectively by monitoring account activity and conducting thorough customer due diligence.
  • Collaborated with compliance department to eliminate procedural errors and margin breaks.
  • Complied with established internal controls and policies.

Banking Assistant

Trustbank Gambia Plc
01.2015 - 03.2017
  • Enhanced customer satisfaction by providing efficient and accurate banking services.
  • Streamlined account opening processes for faster service, resulting in increased new accounts.
  • Assisted clients with loan applications, successfully securing funding for their needs.
  • Reduced processing times by implementing digital document management systems.
  • Identified opportunities for cross-selling financial products, increasing overall revenue for the bank.
  • Provided exceptional customer service, contributing to a positive reputation for the bank.
  • Processed applications for new accounts.

Bank Teller

Trustbank Gambia Plc
01.2014 - 01.2015
  • Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
  • Streamlined teller operations for better workflow by implementing time-management strategies.
  • Enhanced branch sales through cross-selling bank products and services to customers.
  • Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
  • Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
  • Provided exceptional customer service, resulting in increased client retention and loyalty.
  • Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
  • Assisted with training of new tellers on policies and procedures.
  • Arranged monies received in cash boxes and coin dispensers according to denomination.

Education

Graduate Certificate - Business Analytics

Seneca College of Applied Arts And Technology
North York, ON
05.2024

Bachelor of Science - Accounting

University Of The Gambia
The Gambia
12.2013

Skills

  • Recruiting and Interviewing
  • Product and Service Knowledge
  • Task Delegation
  • Employee Performance Evaluations
  • Operations Management
  • Staff Supervision
  • Staff Management
  • Retail Operations
  • Customer Relations
  • Retail Operations Management
  • Money Handling
  • Customer Relationship Management (CRM)
  • Cost Control
  • Team Motivation
  • Data analysis
  • Staff training and development
  • Organizational skills
  • Effective communication
  • Adaptability and flexibility
  • Problem-solving abilities
  • Workload management
  • Task prioritization
  • Time management
  • Interpersonal skills
  • Ability to work effectively and
    independently
  • Excellent verbal communication
  • Teamwork and Collaboration
  • Customer Service
  • Multitasking and prioritizing
  • Proficient in using all applications in the MS Office suite
  • FCJ Oracle Banking Software
  • Oracle BI Publisher software

Languages

English
Full Professional
Wollof
Native or Bilingual
Mandinka
Full Professional

Timeline

Assistant Manager

Trustbank Gambia Plc
04.2022 - 09.2023

Senior Banking Officer

Trustbank Gambia Plc
03.2020 - 04.2022

Banking Officer

Trustbank Gambia Plc
03.2017 - 03.2020

Banking Assistant

Trustbank Gambia Plc
01.2015 - 03.2017

Bank Teller

Trustbank Gambia Plc
01.2014 - 01.2015

Graduate Certificate - Business Analytics

Seneca College of Applied Arts And Technology

Bachelor of Science - Accounting

University Of The Gambia

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Mamat Jasseh