Mamadou Dian DIALLO
Montreal,QC
Summary
I am a dynamic and versatile individual who thrives on challenges. I am seeking a stimulating position in administration and finance or project management where I can leverage my expertise and skills.
With 11 years of experience in finance and project management, I have honed my abilities, business acumen, and collaborative skills. I demonstrate strong leadership and autonomy.
I am recognized for my team spirit and professional rigor.
Overview
10
10
years of professional experience
Work History
Business Solutions Advisor
Fédération Des Caisses Desjardins Du Québec
05.2024 - Current
- Support Business product owners in maintaining and evolving the Oracle platform, ensuring operational stability and supporting ongoing business needs. (Run & Maintain)
- In-depth analysis of customer needs and requirements to propose suitable solutions.
- Conducting test phases, functional validation, integration, approval and deployment during software development.
- Close collaboration with technical teams to ensure alignment between business objectives and implemented solutions.
- Streamlined business processes by identifying inefficiencies and implementing tailored solutions.
- Established clear lines of communication that facilitated the effective exchange of information among team members, resulting in a more harmonious and productive work environment.
Deployment Analyst for Business Solutions
Desjardins
02.2022 - 04.2024
- Developed customized deployment plans to ensure smooth transitions during software rollouts.
- Promoted a culture of collaboration within the team, fostering open communication channels for effective problem-solving during challenging deployments.
- Conducted regular audits of deployed systems to maintain alignment with company standards and industry best practices.
- Managed project timelines and resources effectively, ensuring on-time delivery of critical deployments.
- Participate in project meetings and contribute to discussions on the deployment of business solutions
- Conduct in-depth analysis of developers' needs and requirements in order to develop a strategy for measuring deployment performance.
- Train users on the effective and optimal use of the tools implemented by the technical team.
- Lead workshops with various internal and external stakeholders to gather their expectations and needs.
- Develop dashboards and key performance indicators as well as analysis reports (deployment monitoring) to facilitate decision-making.
Wealth Management Advisor
Caisse Desjardins Du Sud-Ouest De Montréal
04.2020 - 01.2022
- Evaluated the suitability of various investment products for clients, ensuring alignment with their risk tolerance and return objectives.
- Utilized advanced analytical tools to assess the performance of various investment options, guiding clients toward well-informed decisions within the context of their overall wealth management strategy.
- Collaborated with a team of professionals to develop tailored wealth management solutions for high-net-worth individuals.
- Participated in regular staff meetings, contributing valuable input on program strategy and management issues.
- Developing personalized wealth management strategies that take into account clients' short- and long-term goals.
Mortgage Financing Advisor (Real Estate)
Caisse Desjardins du Sud-Ouest de Montréal
08.2018 - 03.2020
- Evaluated pay stubs, credit history, tax information and bank statements for financial status.(individuals, professionals or businesses).
- Analyzed loan applications and credit reports to determine loan eligibility and risk level.
- Provided comprehensive financial guidance to clients, recommending suitable mortgage products based on their needs and goals.
- Negotiated favorable terms on behalf of clients, ensuring their long-term financial success with their mortgage loans.
- Collaborated with real estate agents to establish referral networks, fostering mutually beneficial partnerships.
Personal Financial Advisor
Caisse Desjardins Du Sud-Ouest De Montréal
05.2017 - 07.2018
- Analyzed clients' financial situations to offer products to improve standard of living.
- Built long-lasting relationships with clients by providing personalized financial advice and exceptional customer service.
- Advising clients on banking products and services tailored to their financial situation and goals.
- Handling client requests (banking, credit, savings, retirement, insurance), connecting with specialized or wealth experts as needed.
- Analyzing specific client needs to offer optimal solutions tailored to each profile.
- Assisted clients in achieving their financial goals through comprehensive analysis of their assets, liabilities, and risk tolerance.
Bank Teller & Receptionist
Desjardins Atwater
06.2015 - 04.2017
- Coordinate the cashiers' workday (Breaks - Lunch)
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
Education
Certification - Business Analysis And Strategic Advice
Université De Laval
Québec, QC03-2024
Mutual Fund Representative License - Securities
Financial Security Chamber
Montreal, QC11-2014
BBA - Economy And Finance
Université Du Québec À Montréal
Montreal, QC01-2013
Skills
- Business analysis
- Support response coordination
- Customer relationship management (CRM)
- Data analytics
- SharePoint
- Teamwork and collaboration
- Problem-solving
- Problem-solving abilities
- Excellent communication
- Effective communication
- Adaptability and flexibility
- Decision-making
- Task prioritization
- Client relations
- Analytical thinking
- Data analysis
- Train users
Additional Information
- Passion pour le Basketball (NBA) et le football
- The African cuisine
- Passion for foreign cultures (Ex: Japanese)
- Travel: France, Mexico, United States, Morocco
Languages
English
Professional Working
French
Native or Bilingual
Timeline
Business Solutions Advisor
Fédération Des Caisses Desjardins Du Québec
05.2024 - Current
Deployment Analyst for Business Solutions
Desjardins
02.2022 - 04.2024
Wealth Management Advisor
Caisse Desjardins Du Sud-Ouest De Montréal
04.2020 - 01.2022
Mortgage Financing Advisor (Real Estate)
Caisse Desjardins du Sud-Ouest de Montréal
08.2018 - 03.2020
Personal Financial Advisor
Caisse Desjardins Du Sud-Ouest De Montréal
05.2017 - 07.2018
Bank Teller & Receptionist
Desjardins Atwater
06.2015 - 04.2017
Certification - Business Analysis And Strategic Advice
Université De Laval
Mutual Fund Representative License - Securities
Financial Security Chamber
BBA - Economy And Finance
Université Du Québec À Montréal
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