Mamadou Aliou Bah
Toronto
Summary
Experienced Customer Service Representative fluent in English and French language. Professional employee dedicated to providing excellent service to current and new customers. Comfortable working in fast-paced environment attending to customer service needs including incoming calls, product questions, issue resolution and order processing.
Overview
12
12
years of professional experience
Work History
Billingual Member Benefits Specialist
Manion Wilkins
05.2022 - Current
- Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email, and in-person interactions.
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
- Processed employee life event changes, ensuring timely updates to benefits and coverage for qualifying events such as marriage or the birth of a child.
- Checked employees' benefits enrollment for accuracy and inputted all data into MPACS.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Stayed calm under pressure to and successfully dealt with difficult situations.
Bilingual Customer Service Specialist
One Contact Inc
02.2019 - 04.2022
- Identified and responded to customer requests and concerns through email, and phone for both English and French-speaking customers.
- Answered up to 100 calls per day in busy, fast-paced office for both English and French-speaking customers.
- Updated and maintained information in customer accounts.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Resolved concerns with products or services to help with retention and drive sales
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates
Customer service representative
Orange Telecom
05.2014 - 12.2018
- Answer customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Respond to customer requests for products, services and company information.
- Cultivated customer loyalty, promoted repeat business and improved sales.
- Provide information regarding charge accounts and loyalty programs.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigate and resolve customer inquiries and complaints quickly.
Internship Student
BNP Paribas
05.2013 - 09.2013
- Reported back to instructor to receive day-to-day tasks and responsibilities.
- Communicated effectively with faculty and staff and accepted critiques and suggestions for areas of improvement.
- Interacted with customers by phone, email or in-person to provide information.
- Delivered clerical support by handling range of routine and special requirements.
Education
Master of Arts - Business Economics
University Cergy Paris
France05.2015
High school diploma -
CLS High School
GUINEA 2009
Skills
- Remarkable knowledge of computer software (Microsoft office)
- Assimilate and adapt myself very quickly to any environment and People
- Hard worker and respectful
- Work as well in team as individually
- Calm and Professional Under Pressure
- Data Entry and Maintenance
- Client Relations Skills
- Administrative and Office Support
Timeline
Billingual Member Benefits Specialist
Manion Wilkins
05.2022 - Current
Bilingual Customer Service Specialist
One Contact Inc
02.2019 - 04.2022
Customer service representative
Orange Telecom
05.2014 - 12.2018
Internship Student
BNP Paribas
05.2013 - 09.2013
Master of Arts - Business Economics
University Cergy Paris
High school diploma -
CLS High School
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