MAMADOU SYLLA
Danapuri Sdn Bhd
Toronto
6
years of professional experience
Permanent Resident of Canada and Software Engineering graduate with over 4 years of experience providing application support, systems analysis, and technical troubleshooting for mission-critical government systems. Experienced in supporting national identity card and birth certificate management applications, performing SQL database analysis, troubleshooting Windows Server environments, and collaborating with development teams to resolve complex technical issues. Proven ability to investigate incidents, identify root causes, and deliver effective solutions while supporting international stakeholders and large-scale public sector projects.
Work History
Junior Software Engineer
5 Years 9 Months- Provide technical support and operational maintenance for national identity card and birth certificate management systems developed for the Government of Guinea.
- Serve as the primary technical contact for local partners and system operators, providing remote support for application-related issues and system functionality concerns.
- Investigate and troubleshoot issues affecting citizen registration records, identity card processing, birth certificate management, and document printing operations.
- Analyze system data using SQL queries to identify data inconsistencies, validate records, and support issue resolution.
- Monitor and troubleshoot application and Windows Server environments to maintain system stability, performance, and availability.
- Diagnose technical issues and implement solutions independently while escalating complex incidents to software development teams when necessary.
- Collaborate with developers to investigate software defects, test fixes, and validate successful deployment into production environments.
- Conduct root cause analysis for recurring issues and document technical findings to support continuous system improvement.
- Communicate issue status, technical findings, and resolution plans with stakeholders, project partners, and technical teams across multiple locations.
- Support mission-critical government services by ensuring reliable operation of identity management and civil registration systems.
- Participate in software testing and verification activities to ensure fixes meet functional and operational requirements.
- Maintain detailed records of incidents, troubleshooting procedures, and resolutions for knowledge sharing and future reference.
- Remote
Education
Bachelor of Software Engineering
Graduated: September 2020
Skills
SQL Database Querying and Analysis
Application Support and Troubleshooting
Systems Analysis
Incident and Problem Management
Windows Server Support
Root Cause Analysis
Production Support
Software Testing and Validation
Technical Documentation
User Support and Training
Stakeholder Communication
Microsoft Office Suite
Application Support
SQL Troubleshooting
Incident Management
Technical Problem Solving
Database Investigation
Software Testing
Windows Server Administration
Cross-Functional Collaboration
Stakeholder Management
Remote Technical Support
LANGUAGES
English
French
Timeline
Junior Software Engineer
Danapuri Sdn Bhd
09.2020 - CurrentRead More
Universiti Kuala Lumpur (UniKL)
Bachelor of Software Engineering
Read More
ADDITIONAL INFORMATION
- Over 4 years of experience supporting enterprise-level government systems.
- Experience working with international stakeholders and cross-border project teams.
- Strong analytical, troubleshooting, and communication skills.
WORK AUTHORIZATION
- Permanent Resident of Canada
- Legally authorized to work for any employer in Canada without sponsorship.