Mamadi Camara
Langley,BC
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
11
11
years of professional experience
Work History
Owner/Operator
Cleaning Horizon
01.2023 - Current
- Managed a proficient team, overseeing 3 team leads and 10-15 cleaners, ensuring they are well-trained, motivated, and equipped to deliver top-quality cleaning services
- Established efficient onboarding processes, including comprehensive CRM training, and created Standard Operating Procedures (SOPs) and Jobber onboarding documents to expedite the integration of new cleaners
- Provided continuous training programs to enhance cleaner skills, safety measures, and overall service quality.
- Utilized Jobber reports for performance tracking and data-driven decision making.
- Implemented robust quality control measures, monitored through Jobber, resulting in consistently high service standards
- Forged strategic partnerships with other service providers, broadening the scope of service available to clients.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Maximized revenue by identifying new market opportunities and implementing targeted sales strategies.
- Collaborated with industry partners to expand networking opportunities, fostering mutually beneficial relationships that drove growth for all parties involved.
- Facilitated open communication channels among staff members, promoting teamwork for enhanced performance.
Mentoring Specialist
Futurpreneur Canada
06.2021 - Current
- Pioneered the development of a new mentor recruitment and onboarding process, successfully piloting the project.
- Orchestrated the seamless onboarding and integration of over 150 new mentors in the mentoring program, providing guidance on utilizing our online platform and resources.
- Facilitated over 300 successful mentoring relationship pairings, contributing to the program's success.
- Collaborated cross-functionally with IT and various departments to resolve issues promptly, ensuring a smooth experience for both entrepreneurs and mentors.
- Generated reports detailing findings and recommendations.
- Interpreted clients' needs and introduced services to fit specific requirements.
- Developed strong client relationships through consistent communication and attentive service.
- Maintained database systems to track and analyze operational data.
- Created and delivered presentations to internal and external stakeholders to showcase work.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Professional soccer player (Edmonton)
Fc Edmonton
01.2022 - 12.2022
- Assistant-captain and part of the leadership group.
- Executed high level of performance in training sessions and league games.
- Corresponded with different media channels and club supporter groups.
- Demonstrated commitment to personal growth by seeking out additional training opportunities outside of regular practice sessions.
- Optimized nutrition, training regimens and lifestyle choices to keep fitness at optimal levels.
- Worked with coaches and trainers to understand and implement improvement strategies.
- Maintained attitude of coachability and adaptability to handle any challenge.
Insurance Agent (Montreal)
TD Bank
02.2021 - 06.2021
- Interpreted and communicated modifications to client premiums.
- Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
- Worked closely with other team members to optimize sales strategies and achieve regional goals.
- Educated clients on insurance policies and procedures.
- Maintained high standards of customer service by building relationships with clients.
Customer Service Representative (Montreal)
The Source
11.2020 - 02.2021
- Answered constant flow of customer calls with minimal wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Responded proactively and positively to rapid change.
- Utilized customer service software to manage interactions and track customer satisfaction.
Professional Soccer Player (Colorado Springs CO)
Colorado Switchbacks
01.2020 - 10.2020
- Successfully transitioned from youth to professional soccer, adapting to new levels of competition and skill requirements.
- Executed high level of performance in training sessions and league games.
- Adapted quickly to changing game plans and strategies.
- Maintained professionalism when attending charity, sporting and media events as team representative.
- Attended all practices, meetings, and workouts on time.
Central Poll Supervisor
Elections BC
11.2019 - 11.2019
- Managed a team comprised of returning officers, poll clerks, registration, and information officers
- Supervised voting count
- Safely returned ballots to main district station.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Generated reports detailing findings and recommendations.
Coach (Vancouver)
Whitecaps Youth Academy
11.2015 - 11.2019
- Developed and delivered effective and engaging coaching sessions to improve performance.
- Communicated constructive criticism to players.
- Analyzed and evaluated team performance metrics to identify areas of improvement.
- Played an active role in the recruitment process, identifying and attracting talented athletes to join the program.
- Promoted proper stretching, warmups and conditioning exercises to prevent sports injuries.
Bank Teller (Montreal)
Desjardins Bank
03.2015 - 08.2015
- Contributed to a welcoming branch environment by maintaining a clean and organized workspace for both staff members and customers alike.
- Audited fellow teller currency to contribute to dual-control procedures.
- Educated customers on use of banking website and mobile apps.
- Educated customers on banking products, enabling them to make informed decisions about their finances.
- Sold and cross-sold bank products to new and existing customers.
- Cross-sold credit cards, loans and other bank products.
Customer Service Representative (Montreal)
Commission des normes de l'équité de la santé et de la sécurité du travail (CNESST)
05.2013 - 01.2015
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Improved communication between departments by facilitating interdepartmental meetings focused on problem-solving strategies for common issues affecting customers'' experiences.
- Educated customers about billing, payment processing and support policies and procedures.
- Handled customer inquiries and suggestions courteously and professionally.
- Updated account information to maintain customer records.
Education
Bachelor of Arts - Double Minor in Economics and Business Administration -
Simon Fraser University (SFU)
12.2019
Diploma of College Studies (DEC) - Commerce -
Champlain College
01.2015
High School Diploma -
Collège Français
01.2012
Skills
- Process Improvement
- Financial planning, budgeting, and projection
- Strategic partnerships
- Client Account Management
- Operational Reporting
- Advertising Campaign Development
- Staff hiring
- Operations Oversight
- Business Leadership
- Organizational Structuring
- Revenue Generation
- Financial Planning
- Staff Training and Development
- Proficiency with Microsoft Word, PowerPoint, Excel, and Outlook
- Approximately 5 years of experience with academic writing (APA, MLA, and Chicago style)
Languages
English
Native or Bilingual
French
Native or Bilingual
Spanish
Limited Working
Timeline
Owner/Operator
Cleaning Horizon
01.2023 - Current
Professional soccer player (Edmonton)
Fc Edmonton
01.2022 - 12.2022
Mentoring Specialist
Futurpreneur Canada
06.2021 - Current
Insurance Agent (Montreal)
TD Bank
02.2021 - 06.2021
Customer Service Representative (Montreal)
The Source
11.2020 - 02.2021
Professional Soccer Player (Colorado Springs CO)
Colorado Switchbacks
01.2020 - 10.2020
Central Poll Supervisor
Elections BC
11.2019 - 11.2019
Coach (Vancouver)
Whitecaps Youth Academy
11.2015 - 11.2019
Bank Teller (Montreal)
Desjardins Bank
03.2015 - 08.2015
Customer Service Representative (Montreal)
Commission des normes de l'équité de la santé et de la sécurité du travail (CNESST)
05.2013 - 01.2015
Bachelor of Arts - Double Minor in Economics and Business Administration -
Simon Fraser University (SFU)
Diploma of College Studies (DEC) - Commerce -
Champlain College
High School Diploma -
Collège Français
Similar Profiles
Bailey DixonBailey Dixon
Residential Supervisor at Horizon Home Cleaning ServicesResidential Supervisor at Horizon Home Cleaning Services
Alexander O'learyAlexander O'leary
Cleaner at Horizon CleaningCleaner at Horizon Cleaning
Mohammed IqbalMohammed Iqbal
Sr. Specialist, Medical Affairs Technology Enablement at Horizon Therapeutics (Amgen, October 2023 acquired Horizon)Sr. Specialist, Medical Affairs Technology Enablement at Horizon Therapeutics (Amgen, October 2023 acquired Horizon)
Tina Van Der ReeTina Van Der Ree
Heavy Equipment Operator at Uujo Contracting L.P.Heavy Equipment Operator at Uujo Contracting L.P.
Jordan TullJordan Tull
Landscaper at Smiler ServicesLandscaper at Smiler Services