Malvika Bhasi
Surrey
Summary
Diligent Service Coordinator with proven background in coordinating and managing service operations. Successfully streamlined workflows resulting in increased efficiency and enhanced customer satisfaction. Demonstrated ability in team collaboration and problem-solving.
Overview
7
7
years of professional experience
Work History
Service Coordinator/Dispatcher
Pacific West Mechanical
03.2023 - Current
- Know Tech (Plumbing and HVAC) skill levels and keep updated with tech status throughout the day
- Schedule, Develop & Facilitate Weekly Tech Meeting
- Attend Weekly Management Meetings
- Help further develop company service processes and trainings
- Schedule jobs with property managers and sub-trades
- Respond to email inquiries and make booking(if applicable)
- Schedule & Conduct Tech Ride-A-Longs
- Suggest and implement skills to improve the productivity of teams and work standards
- Collaborate on the company and departmental goals and objectives with other managers
- Monitor and evaluate budgets, targets, and objectives to ensure company profitability
Customer Service Representative/Dispatcher
Gandy Installations
03.2022 - 03.2023
- Creating work orders and adding details
- Making availability for urgencies
- Reporting daily goals to the Service Manager
- Keeping track of customer requests
- Creating customer profiles
- Delegating the right technician to the right job
- Understanding customer and technician needs
- Dealing and talking to the customers and technicians throughout the day
- Solving any issues or problems of the customer
- Update any details provided by the technician to the customer file
- Actively using excel (for targets and reports), Word and Outlook( for communication with management teams and clients or customers)
Administrative Assistant
Beyond IELTS
03.2020 - 03.2022
- Handling customer accounts
- Taking phone calls
- Creating invoices
- Collecting payments
- Sending the calls to the right department
- Ordering office supplies
- Solving customer issues
- Making appointments
- Creating reports
- Developing customer profile and invoices
- Responding to customer's emails
Social Media Manager
Oscar International College
01.2020 - 08.2020
- Respond to messages
- Respond to comments
- Post your statuses
- Create statuses including images and content
- Analyse insights and demographic responses
- Create a full marketing plan
- Promote your business through social media
- Participate in forums and groups
- Follow new people
- Research key terms that your demographic will respond to
- Create ads targeting your demographic
- Update your headers and profile pictures to maintain your brand
- Represent your brand on all platforms
- Create full analysis of how your social media is performing
- Create reports of how your marketing plan is performing
- Research which platforms are best for your business
Transaction Processing New Associate
Accenture PVT LTD
05.2018 - 06.2019
- Filtering the social media content and checking and applying a pre-determined set of rules and guidelines to user-generated entries to decide best on the off chance that the communication is reasonable or not
- Conducted training and change management processes to improve operations
- Generated new business leads through direct customer engagement, deploying inbound and outbound marketing tactics and developing and optimizing informative content
Education
PG Diploma - Digital Media And Management Science
Pacific Link College
03.2025
Bachelor of Mass Media - Communication Mediums
Pillai College Of Arts Commerce And Science
Mumbai, Maharashtra01.2018
Skills
- Social Media Enthusiast
- Quick Learner
- Computer literate
- Multilingual
- Strategic Planning
- Business Analysis
- Organizational skills
- Requirements Gathering
- Service monitoring and evaluation
- QuickBooks
- Resource utilization
- Microsoft Office
- Detail orientation
Languages
English
Full Professional
Hindi
Native or Bilingual
Timeline
Service Coordinator/Dispatcher
Pacific West Mechanical
03.2023 - Current
Customer Service Representative/Dispatcher
Gandy Installations
03.2022 - 03.2023
Administrative Assistant
Beyond IELTS
03.2020 - 03.2022
Social Media Manager
Oscar International College
01.2020 - 08.2020
Transaction Processing New Associate
Accenture PVT LTD
05.2018 - 06.2019
Bachelor of Mass Media - Communication Mediums
Pillai College Of Arts Commerce And Science
PG Diploma - Digital Media And Management Science
Pacific Link College
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