Summary
Overview
Work History
Education
Skills
Availability
Timeline
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Malvi Shah

Kamloops,BC

Summary

Self driven and passionate, with the willingness to learn and grow. Have 2+ years of experience in Marketing and Administration, started my own business in 2019. Arranged schedules and meetings efficiently, worked on employee development programs and boosted participation in training by 10%. Energetic and optimistic customer service representative with over 3 years of professional experience assisting customers resulting in improvement of customer retention and getting new customers

Overview

6
6
years of professional experience

Work History

Key Holder

Bulk Barn
02.2022 - 12.2022
  • Started as, and then promoted to keyholder
  • Open and close the store after following all necessary protocol for the same, including managing the security alarm system
  • Attending to customer requests or inquiries in the store
  • Filling in for the store manager when required
  • Balancing tills at the end of a business day
  • Ensuring the store is clean and well organized for customers
  • Providing excellent customer service and noting customer feedback to understand demand
  • Coordinating staff duties and schedule
  • Handling bank deposits
  • Responsible for cashing out customers and unload and upload groceries effectively and efficiently
  • Ensure efficiency in customer membership program through extensive marketing strategy development
  • Portrayed excellent communication skills to allow me to successfully interact with customers, employees, and management
  • Making sure customer satisfaction is 100% when leaving the store through my verbal and social skills, that included greeting them when they walk in, help them look for the items they want and smoothly check them out
  • As a cashier/ customer service representative we are the face of the store who customers interact with, and it affects their experience in the store.

Shift Manager

The Shoe Company
03.2022 - 08.2022
  • Trained and mentored new employees to maximize team performance.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Excelled in every store position and regularly backed up front-line staff.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Adhered to company standards and compliance requirements for operations and cleanliness of areas.
  • Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
  • Managed schedules, accepted time off requests and found coverage for short shifts.
  • Assisted management team in developing and creating welcoming atmosphere for crew members to voice complaints.
  • Evaluated performance, adjusted strategies and maintained agile, sustainable operations.
  • Recruited and interviewed candidates for management to evaluate readiness and fit for position.
  • Devised new promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth.
  • Handled payroll and scheduling

Teaching assistant

Thompson Rivers University
02.2022 - 04.2022
  • Collaborated closely with professors to prepare data driven reporting to evaluate students performance and give valuable feedback
  • Recommendations were implemented and students participated in online discussion 1.5 times more than before
  • Saw a significant improvement in case study submissions over the semester
  • Supported students by being available when needed during and after office hours
  • Graded assignments in a timely manner, gave comments on each question through in depth reading and responded to their queries
  • Assisted in invigilation of final exams of 50 students and more.

Merchandising Associate, Sales and Marketing manager

Walmart
10.2021 - 01.2022
  • Kamloops
  • Off-loading the truck, arranging the backroom, stock the floor and binning overstock
  • Together with the entire team at Walmart, was able to achieve higher sales target than budgeted for the year
  • Responsible to co-manage the cosmetics department inventory management, stocking schedule and seasonal strategies to increase sales
  • Co-owner

PARI Events
09.2018 - 08.2021
  • I worked on building the social media presence of the business, worked on the different social media platforms and website content
  • Additionally, engaged in updating and monitoring social media activities
  • Follow up with clients during and after events for feedback
  • Meeting with clients to get to know their views and needs for the event
  • Supervision and preparations for events.

Administrative Assistant

Aston Glazing Limited
02.2017 - 07.2018
  • Arranged meetings
  • Set up and maintain manual and computerized information filing systems
  • Determined and established office procedures
  • Greeted visitors, ascertain nature of business and direct visitors to employer or appropriate person
  • Recorded and prepared minutes of meetings
  • Arranged travel schedules and made reservations
  • Compiled data, statistics and other information to support research activities
  • Supervised and trained office staff in procedures and in use of current software.

Education

Master’s - Business Administration Kamloops

Thompson Rivers University
12.2022

Bachelor’s - Marketing and Human resources

United States International University
08.2019

Skills

  • Leadership experience - 3 years
  • Computer proficiency - 4 years
  • Communication skills, Oral and written - 3 years
  • People skills - 5 years
  • Problem solving abilities - 3 years
  • Cash Management- 1 year
  • Credit and Cash Transactions- 3 years
  • Microsoft Windows- 4 years

Availability

Monday- Saturday- All day

Timeline

Shift Manager

The Shoe Company
03.2022 - 08.2022

Key Holder

Bulk Barn
02.2022 - 12.2022

Teaching assistant

Thompson Rivers University
02.2022 - 04.2022

Merchandising Associate, Sales and Marketing manager

Walmart
10.2021 - 01.2022

PARI Events
09.2018 - 08.2021

Administrative Assistant

Aston Glazing Limited
02.2017 - 07.2018

Master’s - Business Administration Kamloops

Thompson Rivers University

Bachelor’s - Marketing and Human resources

United States International University

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Malvi Shah