Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Ma Luisa Hechanova

Toronto,ON

Summary

Dedicated professional with experience as a Housekeeping Room Attendant at One King West Hotel & Residence, excelling in guest relations and customer service. Proven ability in maintaining cleanliness and organization, ensuring guest satisfaction through meticulous attention to detail and effective communication skills. Committed to creating a welcoming environment for all guests.

Overview

16
16
years of professional experience

Work History

Housekeeping Room Attendant

One King West Hotel & Residence
05.2009 - 10.2023
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
  • Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
  • Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Contributed to positive guest experiences with meticulous attention to detail in all aspects of room cleaning and presentation.
  • Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.

Store Associate

Wallmart
09.2007 - 04.2009
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
  • Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
  • Increased customer satisfaction by providing efficient and friendly service while handling transactions.
  • Worked closely with fellow associates to create a positive work environment, fostering teamwork and mutual support.
  • Resolved customer inquiries and issues promptly, demonstrating excellent communication skills.
  • Maintained tidy and organized store to comply with cleanliness standards.

Education

Bachelor in Hotel And Restaurant Management - Hotel, Motel, And Restaurant Management

Collegio Del Sagrado Corazon De Jesus
Philippines
06-1983

Skills

  • Customer service
  • Cleaning bathrooms
  • Guest relations
  • Vacuuming and sweeping
  • Chemical handling
  • Waste disposal
  • Cleaning techniques

Languages

English
Professional Working

Timeline

Housekeeping Room Attendant

One King West Hotel & Residence
05.2009 - 10.2023

Store Associate

Wallmart
09.2007 - 04.2009

Bachelor in Hotel And Restaurant Management - Hotel, Motel, And Restaurant Management

Collegio Del Sagrado Corazon De Jesus

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Ma Luisa Hechanova