Overview
Work History
Education
Skills
Cover Letter
Languages
Timeline
Generic

Ma Luisa dela Luna

ED,AB

Overview

10
10
years of professional experience

Work History

Ride Operator

Galaxyland
08.2014 - 09.2015
  • Resolved guest concerns or complaints and kept supervisors informed of escalating situations
  • Gave cohesive directions to guests to easily find attractions, restaurants, and restrooms
  • Operated attraction equipment precisely to concur with operational procedures
  • Delivered a high level of customer service through prompt issue resolution and dynamic attention to detail
  • Served guests with an enthusiastic, helpful demeanor to promote positive, memorable experiences

Product Demonstrator

PWD
10.2015 - 12.2015
  • Comfortably spoke to large groups of people regarding the product
  • Maintained consistent visual merchandising standards to highlight product features, attract customers and boost sales
  • Created positive and rewarding client experiences through warm and friendly customer interactions
  • Developed strong, honest and open customer relationships by presenting informational sales presentations to potential customers.
  • Utilized strong communication skills to convey complex product information clearly and concisely to a diverse range of customers.
  • Trained new demonstrators on company policies, presentation techniques, and product knowledge, improving overall team performance.

Supervisor of Operations

Pizza 73
08.2017 - 06.2022


  • Followed recipes and customer request details to prepare high-quality, delicious meals
  • Adhered to company quality constraints and industry best practices to ensure guest satisfaction
  • Monitored and recorded temperatures of food, storage, and service areas to maintain established, regulatory guidelines.
  • Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
  • Enhanced operational efficiency by streamlining processes and implementing best practices in the workplace.
  • Adapted quickly to changing business needs, ensuring the operations team was always prepared for any shifts in demand or industry trends.
  • Developed and implemented training programs for new hires, improving overall team productivity and performance.

Cleaning Crew Member

ESS Compass Group
07.2022 - Current


  • Used time management and efficient cleaning methods to meet deadlines.
  • Enhanced cleanliness standards by consistently maintaining a well-organized and efficient cleaning routine.
  • Maintained a safe working environment through the careful use of equipment and adherence to safety protocols.
  • Developed strong relationships with clients, providing prompt communication and updates on the progress of cleaning tasks, ensuring their satisfaction.
  • Adapted quickly to various workplace settings, including commercial spaces, offices, and residential properties as required by clients'' needs.
  • Identified repair needs and major maintenance concerns, and escalated issues to management.
  • Assisted with special facility events by preparing rooms, installing decorations, and transporting supplies.

Education

BBA finance -

Nait
05.2021

highschool diploma -

Blessed Oscar Romero Highschool
06.2015

Skills

  • Sales techniques
  • Team Contribution
  • Licensed Food Safety
  • Guest and Client Satisfaction

Cover Letter

Dear , Please accept my enclosed application for the open position in your company. Having read through your job description, I am thrilled to be applying for this position as my 4 years of experience and skillset match the requirements you’re looking for. At my current company, Pizza 73, I am valued by the manager and his staff as a support pillar for the team—being responsible of tasks assigned, assisting customers, responsible for cleanliness, and organizing. Allow me to highlight three bullet points from my resume that I believe demonstrate why I am the perfect candidate for this position: Prepared for busy periods by organizing ingredients and restocking supplies for expected loads. Protected food from spoilage by storing according to safety procedures. Followed recipes and customer request details to prepare high-quality, delicious meals. My resume goes into more detail about my daily job duties and achievements during my tenure as a kitchen helper. However, I believe that these bullet points demonstrate that I can perform the duties and this role effectively, should the need arise. I would love to have the opportunity to join the team and use my skills. I believe that I can meet and exceed the expectations that you have for this role. I look forward to speaking more with you about my candidacy. Feel free to contact me at any time. Sincerely, Ma Luisa dela Luna

Languages

English
Full Professional

Timeline

Cleaning Crew Member

ESS Compass Group
07.2022 - Current

Supervisor of Operations

Pizza 73
08.2017 - 06.2022

Product Demonstrator

PWD
10.2015 - 12.2015

Ride Operator

Galaxyland
08.2014 - 09.2015

BBA finance -

Nait

highschool diploma -

Blessed Oscar Romero Highschool

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Ma Luisa dela Luna