Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Malu Oliveira

Malu Oliveira

San Diego

Summary

Dynamic Shift Supervisor at Starbucks with expertise in labor and food cost control and a strong focus on customer satisfaction. Proven track record in training and mentoring staff, enhancing team performance, and implementing strategic improvements to operations. Committed to maintaining high standards of service and safety in fast-paced environments. Highly skilled with 5 years of experience supervising, and directing employees. Resourceful and knowledgeable in production of crafting quality coffee beverages. Track record of boosting efficiency. Focused on monitoring safety in busy and potentially hazardous environment.

Overview

6
6
years of professional experience

Work History

Shift Supervisor

Starbucks
02.2020 - 05.2025
  • Trained new employees and delegated daily tasks and responsibilities.
  • Responded to and resolved customer questions and concerns.
  • Completed store opening and closing procedures and balanced tills.
  • Helped store management meet standards of service and quality in daily operations.
  • Conducted routine inspections to check quality and compliance with established specifications.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Served customers quickly and efficiently and created strategies to prevent delays.

All Crew Positions

Souplantation & Sweet Tomatoes
10.2019 - 02.2020
  • Became familiar with products to answer questions and make suggestions.
  • Stocked shelves to organize aisles in assigned department.
  • Operated cash register to ring up final bill and process various forms of payment.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Prepared salad bar buffet items and filled containers with assortment of vegetables, fruits, condiments and garnishes.

Culinary Hostess

Sea World
05.2019 - 09.2019
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Met sales goals by offering excellent customer service.
  • Presented professional image consistent with company's brand values.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.

Education

High School Diploma -

COC Icarai
Rio De Janeiro, Brazil
11-2018

Skills

  • Labor and food cost control

  • Shift reporting

  • Safety reviews

  • Inventory management

  • Workplace safety

  • Policy enforcement

  • Cash handling

  • Training and mentoring

  • Continuous improvement

  • Staff motivation

  • Customer-oriented

  • Strategic planning

Languages

English
Native or Bilingual
Portuguese
Native or Bilingual
Spanish
Limited Working

Timeline

Shift Supervisor

Starbucks
02.2020 - 05.2025

All Crew Positions

Souplantation & Sweet Tomatoes
10.2019 - 02.2020

Culinary Hostess

Sea World
05.2019 - 09.2019

High School Diploma -

COC Icarai

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Malu Oliveira