Malsh Bains
Surrey,BC
Summary
Results-driven professional with strong audit and funding support experience, ensuring accuracy and adherence across documentation and operational workflows. Highly organized, deadline-driven, and skilled at identifying and resolving issues quickly. Collaborative team player focused on meeting goals and driving company results.
Overview
7
7
years of professional experience
Work History
Administrative Representative
COAST CAPITAL SAVINGS
03.2025 - Current
- Audited and funded multi-million-dollar lease and loan contracts, ensuring accuracy and compliance through collaboration with credit, sales, and operations.
- Verified documentation to confirm contracts satisfied credit and internal policy requirements prior to funding.
- Review documentation received from external parties, assess completeness and accuracy, and coordinate resolution of deficiencies to prevent funding delays.
- Manage high-volume administrative tasks with precision and strong deadline adherence.
Operations Support Representative 2
FORTIS BC
01.2024 - 12.2024
- Processed BC 1 Call tickets to support contractor pre-dig activities, and explained documentation to customers.
- Managed work orders and maintained accurate operational records.
- Managed complex inquiries and dispatched field support for crews, customers, and authorities.
Administrative Support Clerk, Public Health
FRASER HEALTH
11.2021 - 12.2024
- Maintained strict confidentiality and secure handling of sensitive client documents.
- Managed tasks and met tight deadlines in a high-pressure environment.
- Processed daily timekeeping spreadsheets for over 300 employees across multiple locations, ensuring accuracy and timely submissions.
Claims Support Assistant
INSURANCE CORPORATION OF BRITISH COLUMBIA
01.2021 - 11.2021
- Reviewed claim documentation for accuracy and completeness prior to approval.
- Verified information across multiple systems to ensure consistency.
- Identified missing documentation and escalated issues to prevent delays.
Member Service Representative
COAST CAPITAL SAVINGS
03.2019 - 01.2021
- Consistently met and often exceeded sales goals, while ensuring the highest levels of customer satisfaction were maintained.
- Reviewed account documentation to ensure completeness and compliance with internal policies and procedures.
- Leveraged CRM to strengthen customer relationships and support targeted sales.
Education
Bachelor of Arts - Major in Psychology
THOMPSON RIVERS UNIVERSITY
Skills
- Time management and high productivity
- Strong attention to detail
- Proficient in loan management systems
- Multitasking and workload prioritization
- Quality assurance and accuracy standards
- Documentation tracking and file organization
- Maintains high performance during peak workload periods
Timeline
Administrative Representative
COAST CAPITAL SAVINGS
03.2025 - Current
Operations Support Representative 2
FORTIS BC
01.2024 - 12.2024
Administrative Support Clerk, Public Health
FRASER HEALTH
11.2021 - 12.2024
Claims Support Assistant
INSURANCE CORPORATION OF BRITISH COLUMBIA
01.2021 - 11.2021
Member Service Representative
COAST CAPITAL SAVINGS
03.2019 - 01.2021
Bachelor of Arts - Major in Psychology
THOMPSON RIVERS UNIVERSITY