MALOU S. LAZO
Edmonton,Canada
Summary
- Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
- To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
11
11
years of professional experience
Work History
Practicum Student - Talent Acquisition Coordinator
City of Edmonton
07.2023 - 08.2023
- Streamlined talent acquisition processes by implementing innovative recruitment strategies and tools.
- Assist Talent Acquisition Coordinators on Job posting and Advertising in various University websites, Formatting/Creating Digital Print Copy and Creating/ Closing Interview Documentation Folder.
Store Manager
Bluenotes
11.2022 - Current
- Streamlined office processes by implementing efficient filing systems and document management practices.
- Hiring and Succession Planing
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Ensuring Customer Service Excellence
- Effectively utilize Time Management
- Ensure store meets sales and wage cost objectives
- Ensuring the store’s visual merchandising and marketing direction are executed
- Ensure loss and prevention policies are adhered
- Approved regular payroll submissions for employees.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Training, Coaching & Development of Employees
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
Store Manager
Lucky Brand, Edmonton International Airport
06.2022 - 11.2022
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Hiring and Succession Planing
- Ensuring Customer Service Excellence
- Effectively utilize Time Management
- Ensure store meets sales and wage cost objectives
- Ensuring the store’s visual merchandising and marketing direction are executed
- Ensure loss and prevention policies are adhered
- Training, Coaching & Development of Employees
Customer Service
Canadian Tire
08.2021 - 10.2022
- Works directly with customers and employees, handling inquiries, product returns, exchanges and sales transactions efficiently and professionally.
- Streamlined communication between English and non-English speaking customers, ensuring efficient problem resolution.
Assistant Manager
Bluenotes
08.2021 - 06.2022
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed
- Managing Day to Day operation
- Meeting sales plans
- Managing employee turnover
- Scheduling & Training
- Ensuring the store’s visual presentation executions
- Protecting the company’s Assets and profits..
Store Supervisor
Canadian Tire
03.2020 - 08.2021
- Responsible for all aspects of sales staff and customer service/cashiers
- Staff Supervision, training, scheduling, task assignment and merchandise reporting.
Store Officer
Puregold Supermarket Lubao Branch, Puregold Price Club Inc
10.2016 - 01.2020
- Paco Manila Philippines, 1007 +6325228801
- Responsible in Handling day to day store operational concern
- Managing store personnel, inventory of merchandise
- Preserving the appropriate level of security and safety
- Implement other strategic business measures as mandated by management in order to ensure smooth flow of operations.
Store Manager
Chic-Boy
10.2015 - 06.2016
- Manage day to day store operational concern
- Ensures the availability of products
- Handles store personnel schedules
- Answers customer complain
Marketing Officer
Vercons Supermarket, RL Vercons Merchants Corp
04.2013 - 05.2015
- Coordinates with all Branch Officer with regards to the standard implementation of all Marketing Promotion of the company
- Analyses the competition and oversees the market research
- Develop and execute marketing strategies, campaign and designs
- Devise and organize a calendar of marketing activities and promotions.
Education
Diploma - Accounting and Payroll Administration
CDI College of Business,Technology And Health Care
Edmonton, AB09.2023
Bachelor of Science - Commerce And Business Administration
Divine World College of Laoag
Philippines2004
High School Diploma -
Ilocos Norte College of Arts & Trades
Philippines03.2000
Skills
- Computer Literate – knowledgeable in Microsoft Office, Google, Adobe Photo Shop, Video Editing and POS (Point of Sale), Sage and TALEO
- Analytical and Critical Thinking
- People skills- able to communicate, connect and persuade individuals
- Setting goals for performance and deadlines in ways that comply with company’s plans and vision
- Organizing work flow and ensuring that employees understand their duties or delegated tasks
- Monitoring employee productivity and providing constructive feedback and coaching
- Customer Service
- Clerical Support
- Decision-Making
- Data Entry
Timeline
Practicum Student - Talent Acquisition Coordinator
City of Edmonton
07.2023 - 08.2023
Store Manager
Bluenotes
11.2022 - Current
Store Manager
Lucky Brand, Edmonton International Airport
06.2022 - 11.2022
Customer Service
Canadian Tire
08.2021 - 10.2022
Assistant Manager
Bluenotes
08.2021 - 06.2022
Store Supervisor
Canadian Tire
03.2020 - 08.2021
Store Officer
Puregold Supermarket Lubao Branch, Puregold Price Club Inc
10.2016 - 01.2020
Store Manager
Chic-Boy
10.2015 - 06.2016
Marketing Officer
Vercons Supermarket, RL Vercons Merchants Corp
04.2013 - 05.2015
Diploma - Accounting and Payroll Administration
CDI College of Business,Technology And Health Care
Bachelor of Science - Commerce And Business Administration
Divine World College of Laoag
High School Diploma -
Ilocos Norte College of Arts & Trades