Malonii Papalii
Menifee
Summary
Friendly and professional with 4+ years of customer service experience. Open availability and have experience being crossed trained in multiple departments. Quick learner with the desire to grow in the company and utilize my leadership skills.
Overview
13
13
years of professional experience
Work History
CAD Design Engineer
Greentech Renewables
Menifee, CA
06.2024 - Current
- Assisted in creating detailed 2D and 3D CAD models for design projects.
- Learned to utilize CAD software tools such as AutoCAD and SolidWorks effectively.
- Supported team in generating technical drawings and specifications for engineering projects.
- Collaborated with engineers to ensure designs met project requirements and standards.
- Maintained organized documentation of design iterations and project changes for reference purposes.
- Assisted project managers in developing accurate estimates of material quantities and labor costs based on detailed CAD models.
- Increased project accuracy by regularly updating CAD standards and templates for team use.
Proposal Specialist
Freedom Forever Solar
Temecula, CA
08.2019 - 07.2023
- Developed comprehensive project proposals aligning with client needs and company standards.
- Collaborated with cross-functional teams to streamline proposal processes and improve submission timelines.
- Analyzed competitor proposals to enhance strategic positioning and effectiveness of submissions.
- Trained junior staff on best practices for proposal writing and compliance requirements.
- Implemented feedback mechanisms to refine proposal templates and increase clarity for stakeholders.
- Established relationships with vendors to gather necessary materials for accurate proposal development.
- Collaborated with cross-functional teams to gather technical, financial, and strategic information for comprehensive proposals.
- Managed multiple concurrent proposal projects, ensuring timely submission of high-quality documents that met client requirements.
- Participated in client debriefs post-proposal submission, gaining valuable insights into areas for improvement and refining strategies for future pursuits.
- Collected, arranged, and input information into database system.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Evaluated customer needs and feedback to drive product and service improvements.
Cashier
Walgreens
Murrieta, CA
07.2013 - 09.2019
- Processed transactions efficiently using point-of-sale systems to enhance customer satisfaction.
- Assisted customers in locating products and provided information on promotions and services.
- Maintained accurate cash drawer, ensuring accountability for daily sales and returns.
- Trained new staff on register operations and customer service protocols to improve team performance.
- Implemented inventory management practices to reduce stock discrepancies and optimize product availability.
- Resolved customer complaints promptly, enhancing overall shopping experience and loyalty.
- Welcomed customers and helped determine their needs.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Contributed to significant decrease in queue times by streamlining checkout process.
Education
High School Diploma -
Murrieta Valley High School
Murrieta, CA06-2013
Skills
- Professionalism and ethics
- Project management fundamentals
- Adaptability to new technologies
- Design optimization techniques
- 2D drafting mastery
- Quality control procedures
- Problem-solving
- Attention to detail
- Problem-solving abilities
- Teamwork and collaboration
Timeline
CAD Design Engineer
Greentech Renewables
06.2024 - Current
Proposal Specialist
Freedom Forever Solar
08.2019 - 07.2023
Cashier
Walgreens
07.2013 - 09.2019
High School Diploma -
Murrieta Valley High School