Mallory Voldock
Perth,ON
Summary
Friendly, communicative and self driven , with natural aptitude for customer service and problem-solving. Familiar with essential customer service principles and proficient in handling inquiries and resolving issues efficiently. Committed to creating positive client experiences and fostering long-term customer relationships.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Pharmacy Assistant
Lanark Medical Pharmacy (Remedy's RX)
01.2024 - 01.2025
- Assisted pharmacists and pharmacy staff in filling prescriptions and orders accurately and efficiently by generating labels and counting prescriptions with correct items and quantity while verifying accuracy of dosage, side effects, interactions and refills.
- Managed medication inventory by placing orders as needed and monitored expiration dates of expired medications, ensuring timely removal of outdated products from inventory. Received delivery of medication shipments, verifying contents against invoices and adhering to proper storage protocol.
- Maintained cleanliness and well organization and clean pharmacy workspace for optimal workflow while complying with health and safety standards.
- Collaborated with healthcare professionals to provide and coordinate patient care and medication delivery effectively, and address inquiries regarding ,education and dosage.
- Aided in improving patient safety by verifying patient information, medication details, prescriptions, medical conditions, and arrange consultations with the pharmacist.
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
- Delivered exceptional customer service through active listening skills, addressing concerns promptly and demonstrated professionalism and empathy when handling sensitive patient information.
- Enhanced customer satisfaction by providing efficient and accurate prescription filling services.
- Improved operational efficiency by assisting with routine administrative tasks such as filing, data entry, and report generation.
- Provided technical support for pharmacy computer systems, ensuring uninterrupted operations.
- Reduced waiting times for patients by implementing more efficient prescription filling process.
- Maintained strict confidentiality and compliance with HIPAA regulations, ensuring patient privacy.
- Coordinated with insurance companies to resolve billing and reimbursement issues.
- Facilitated smooth workflow, organizing prescription orders for efficient processing.
- Assisted customers in selecting over-the-counter medications and health care products.
- Processed payments for prescriptions and accurately completed cash and credit card transactions using pharmacy register system.
- Located and processed ready prescriptions to customers, distributed medication information documentation and facilitated medication consultations.
Pharmacy Assistant
Sharbot Lake Pharmacy (Pharmasave)
01.2021 - 01.2024
- Managed inventory levels by placing orders as needed, monitoring expiration dates and ensuring timely removal of outdated medication inventory and over-the-counter stock, restocked and rotated prescribed medications, received deliveries of medication shipment; verifying contents against invoices and adhering to proper storage protocols.
- Assisted pharmacist in filling prescriptions accurately; generating labels, counting, verifying accuracy of dosage, side effects, instructions, refills, preparing complex medication compounds adhering to precise formulations.
- Trained and mentored new pharmacy assistants on pharmacy procedures and software systems, drug management protocols, shared best practices for medication and dispensing customer service.
- Participated in continuous education workshops to stay updated on latest pharmacy practices and regulations.
- Increased customer satisfaction, providing compassionate care through active listening and detailed medication instructions.
- Coordinated with insurance representatives to process claims and calculate correct co-pay information for patients and resolve billing or reimbursement issues.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
- Assisted pharmacists in maintaining a well-organized and clean pharmacy environment for optimal workflow.
- Improved operational efficiency by assisting with routine administrative tasks such as filing, data entry, and report generation.
- Collaborated with healthcare professionals to provide seamless patient care, addressing inquiries regarding medications and dosages.
- Provided technical support for pharmacy computer systems, ensuring uninterrupted operations.
- Reduced waiting times for patients by implementing more efficient prescription filling process.
- processed and completed payments for prescriptions, accurately completed cash and credit transactions using pharmacy register system.
- Maintained strict confidentiality and compliance with HIPAA regulations, ensuring patient privacy.
- Assisted customers in selecting over-the-counter medications and health care products.
- Located and processed ready prescriptions to customers, distributed medication information documentation and facilitated medication consultations.
Cake Baker/Decorator
Sunflower Bake Shop
10.2020 - 12.2020
- Managed oven operations, ensuring optimal baking temperatures and times.
- Achieved significant reduction of customer wait times by optimizing baking schedules, effectively prioritizing tasks according to urgency,and accurately measuring ingredients.
- Monitored product quality, ensuring consistency in taste and presentation.
- Produced consistently high-quality baked goods for customers.
- Enhanced customer satisfaction by consistently producing high-quality baked goods.
- Collaborated with team members to complete large orders for special events, create appealing displays to showcase products and maintain smooth running of bakery.
- Maintained a safe work environment by strictly adhering to sanitation guidelines and addressing potential hazards promptly.
- Ensured product freshness by implementing proper storage techniques and regularly rotating stock.
- Maintained accurate inventory of baking supplies and ingredients.
- Frosted and iced cakes, cupcakes and cookies according to customer request.
- Managed inventory for cost-effectiveness, ensuring no shortage of ingredients and minimizing waste.
- Coordinated with front-of-house team to ensure timely display of fresh baked goods, enhancing customer experience.
- Followed food safety standards when handling ingredients.
- Baked consistent quality items by accurately mixing, dividing, and shaping for variety of cakes, pies and other pastries.
- Prepared all pastry items in accordance with standards of quality, quantity control, taste, and presentation.
- Packaged finished products for sale.
- Determined quantity of product to prepare for next day operation by maintaining detailed production schedule.
- Prepared frostings and other toppings for cakes and pastries.
- Determined baking times for various items.
- Collaborated with kitchen staff to create seasonal menu items, enhancing customer satisfaction.
- Maintained cleanliness and organization of baking area, adhering to food safety standards consistently.
Pharmacy Assistant
Lorraine's Pharmasave
09.2013 - 06.2020
- Assisted pharmacists in filling prescriptions accurately and efficiently; generated labels and counted medications, verified patient information and medications, arranged consultations.
- Trained new pharmacy assistants on pharmacy procedures, software systems, drug management protocols, medication dispensing and customer service.
- Kept pharmacy counter and related areas clean, neat and organized, maintained cleanliness and organization of pharmacy workspace to ensure compliance with health and safety standards.
- Increased customer satisfaction, providing compassionate care and detailed medication instructions. responded to questions with friendly, knowledgeable assistance.
- Coordinated with insurance representatives to process claims and calculate correct co-pay information for patients.
- Collaborated with healthcare professionals to coordinate patient care and medication delivery effectively.
- Monitored expiration dates of medications, ensuring timely removal of outdated products from inventory and restocked shelves with prescribed medications.
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
- Received deliveries of medication shipments, verifying contents against invoices while adhering to proper storage protocols.
- Improved operational efficiency by assisting with routine administrative tasks such as filing, data entry, and report generation.
- Provided technical support for pharmacy computer systems, ensuring uninterrupted operations
- Supported medication therapy management by collecting patient information and updating records.
- Maintained strict confidentiality and compliance with HIPAA regulations, ensuring patient privacy.
- Located and processed ready prescriptions to customers, distributed medication information documentation and facilitated medication consultations.
Education
Police Foundations Diploma -
Sir Sandford Fleming College
Peterborough, ON04.2013
High School Diploma -
Madawaska Valley District High School
Barry's Bay, ON06.2011
Skills
- Outstanding customer service, communication, and interpersonal skills
- Highly adept at assisting co-workers and customers utilizing best practices
- Detail oriented, strong organizational skills and ability to carry out tasks with minimal supervision
- Proven ability to work effectively with diverse personalities in tactful, resourceful manner
- Teamwork and collaboration
- Data entry
Languages
English
Certification
- Emergency First Aid-CPR Level C
- WHMIS
- Smart Serve
- Introduction to Workplace Health & Safety
Timeline
Pharmacy Assistant
Lanark Medical Pharmacy (Remedy's RX)
01.2024 - 01.2025
Pharmacy Assistant
Sharbot Lake Pharmacy (Pharmasave)
01.2021 - 01.2024
Cake Baker/Decorator
Sunflower Bake Shop
10.2020 - 12.2020
Pharmacy Assistant
Lorraine's Pharmasave
09.2013 - 06.2020
Police Foundations Diploma -
Sir Sandford Fleming College
High School Diploma -
Madawaska Valley District High School