Mallory Saldana
Rialto
Summary
Dynamic server exhibiting strong work ethic and exceptional customer service skills, refined at Brio Tuscan Grille. Demonstrated capability to elevate guest experiences through effective communication and extensive menu knowledge. Proficient in cash handling and upholding cleanliness standards, consistently nurturing positive relationships with patrons to encourage repeat business.
Overview
8
8
years of professional experience
Work History
Server
Brio Tuscan Grille
05.2025 - Current
- Delivered exceptional customer service in fast-paced dining environment.
- Assisted with menu explanations, ensuring guests made informed choices.
- Managed table settings and maintained cleanliness throughout service shifts.
- Collaborated with kitchen staff to fulfill orders accurately and promptly.
- Adapted to changing priorities during peak hours, enhancing operational efficiency.
- Supported team members by communicating guest needs and feedback effectively.
- Recorded orders accurately using point-of-sale systems for efficient billing processes.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Server
Texas Roadhouse
12.2023 - 06.2025
- Participated in training sessions to improve knowledge of food safety standards.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Explained menu items and suggested appropriate options for food allergy concerns.
Bartender
Cue Time Billiards
09.2017 - 09.2023
- Provided excellent customer service by engaging patrons and addressing inquiries promptly.
- Prepared and served a variety of beverages, maintaining high standards of quality and presentation.
- Managed cash transactions accurately, ensuring precise handling of payments and receipts.
- Collaborated with team members to maintain cleanliness and organization of bar area.
- Assisted in inventory management, tracking stock levels, and placing orders as needed.
- Developed knowledge of drink recipes, enhancing menu offerings through creativity and experimentation.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
Education
Carter High School
Rialto, CASkills
- Cash handling
- Exceptional customer service
- Strong work ethic
- Guest engagement
- Menu memorization
- Safe food handling
- Cleanliness standards
- Professional appearance
- High volume dining
- Food running
- Sales expertise
- Order accuracy
- Quality control
- Suggestive selling
- Allergy awareness
- Inventory management
- Table setting knowledge
- Ordering procedures
- Wine service
- Banquet coordination
- Wine pairings
- Liquor, wine, and food service
- Positive guest interactions
- Team player
- Reliable and responsible
- Adaptable and flexible
Timeline
Server
Brio Tuscan Grille
05.2025 - Current
Server
Texas Roadhouse
12.2023 - 06.2025
Bartender
Cue Time Billiards
09.2017 - 09.2023
Carter High School