Summary
Overview
Work History
Education
Skills
Languages
Timeline
SalesAssociate

Mallory Littlewolfe

Pouce Coupe,BC

Summary

Dynamic and goal-oriented professional with exceptional customer service skills . Proven ability to enhance shopping experiences and achieve sales targets through teamwork and effective problem-solving. Reliable and punctual, adept at cash handling and maintaining inventory accuracy, ensuring operational excellence in fast-paced environments.

Overview

9
9
years of professional experience

Work History

Sales Associate

COOP
10.2023 - 04.2024
  • Assisted customers in product selection and provided exceptional service to enhance shopping experience.
  • Maintained inventory accuracy through regular stock checks and organization of merchandise displays.
  • Processed transactions efficiently using point-of-sale systems, ensuring accurate cash handling procedures.
  • Collaborated with team members to achieve daily sales targets and improve store performance.

Cashier

Freshmart
05.2022 - 07.2023
  • Processed customer transactions accurately and efficiently using point-of-sale systems.
  • Assisted customers with product inquiries, providing exceptional service to enhance shopping experience.
  • Maintained clean and organized checkout area, ensuring compliance with safety standards.
  • Collaborated with team members to optimize store operations during peak hours.
  • Handled cash management procedures, including balancing cash drawer at shift end.
  • Resolved customer complaints promptly, fostering positive relationships and repeat business.
  • Supported inventory management by restocking shelves and monitoring product availability.
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.

Safety Administration

Stuart Olson
04.2018 - 07.2019
  • Leveraged Type device to track and maintain Hour of Service to comply with Federal Motor Carrier Safety Administration regulations.
  • Adhered to US Occupational Health and Safety Administration mandates requiring use of gloves and insulating blankets for installation of high-voltage equipment.
  • Prepared and delivered lectures to undergraduate or graduate students on topics such as hazardous waste management, industrial safety and environmental toxicology.
  • Supported clients through crisis situations, utilizing de-escalation techniques and appropriate interventions to ensure safety.
  • Monitored weather conditions closely during outdoor tasks, adjusting plans as needed to ensure safety while minimizing delays in completing tasks.
  • Contributed to a safe working environment by adhering to company safety protocols during all service tasks.
  • Reported damages, maintenance problems, safety issues, and potential hazards to management.
  • Provided emergency response support as needed, including first aid administration or incident reporting according to established protocols.

Night Audit

Microtel Hotel
10.2016 - 04.2018
  • Provided backup support when needed on night audit shifts, demonstrating flexibility and commitment to team success.
  • Ensured accurate financial transactions for guests by meticulously processing night audit tasks.
  • Enhanced guest satisfaction by efficiently managing night audit tasks and promptly addressing any concerns or issues.
  • Improved guest satisfaction by promptly addressing concerns and resolving issues during night audit shifts.
  • Trained new team members in night audit procedures, fostering a consistent approach to service standards across the department.
  • Assessed guest feedback and implemented changes to night audit procedures, enhancing overall satisfaction with the hotel''s services.
  • Streamlined the night audit process through thorough review and implementation of improved procedures.
  • Managed night audit procedures accurately, ensuring timely completion of financial reports for management review.
  • Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.

Front Desk Agent

Comfort Inn & Suites
06.2015 - 03.2016
  • Managed guest check-ins and check-outs efficiently, ensuring smooth arrivals and departures.
  • Provided exceptional customer service, addressing inquiries and resolving conflicts promptly.
  • Operated hotel management software to process reservations and maintain accurate records.
  • Collaborated with housekeeping to ensure room readiness and cleanliness standards were met.
  • Collected room deposits, fees, and payments.
  • Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
  • Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
  • Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.

Education

Oilfield Office Administration

Northern Alberta Institute of Technology
Edmonton
03.2012

High School Diploma -

Beaverlodge Regional High School
Beaverlodge, AB
06.2008

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Multi-tasking strength
  • Problem-solving
  • Excellent people skills
  • Reliable and punctual
  • Goal oriented
  • Exceptional customer service
  • Outgoing personality
  • Cash handling

Languages

English
Full Professional

Timeline

Sales Associate

COOP
10.2023 - 04.2024

Cashier

Freshmart
05.2022 - 07.2023

Safety Administration

Stuart Olson
04.2018 - 07.2019

Night Audit

Microtel Hotel
10.2016 - 04.2018

Front Desk Agent

Comfort Inn & Suites
06.2015 - 03.2016

Oilfield Office Administration

Northern Alberta Institute of Technology

High School Diploma -

Beaverlodge Regional High School
Mallory Littlewolfe