Mallory Littlewolfe
Pouce Coupe,BC
Summary
Dynamic and goal-oriented professional with exceptional customer service skills . Proven ability to enhance shopping experiences and achieve sales targets through teamwork and effective problem-solving. Reliable and punctual, adept at cash handling and maintaining inventory accuracy, ensuring operational excellence in fast-paced environments.
Overview
9
9
years of professional experience
Work History
Sales Associate
COOP
10.2023 - 04.2024
- Assisted customers in product selection and provided exceptional service to enhance shopping experience.
- Maintained inventory accuracy through regular stock checks and organization of merchandise displays.
- Processed transactions efficiently using point-of-sale systems, ensuring accurate cash handling procedures.
- Collaborated with team members to achieve daily sales targets and improve store performance.
Cashier
Freshmart
05.2022 - 07.2023
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Assisted customers with product inquiries, providing exceptional service to enhance shopping experience.
- Maintained clean and organized checkout area, ensuring compliance with safety standards.
- Collaborated with team members to optimize store operations during peak hours.
- Handled cash management procedures, including balancing cash drawer at shift end.
- Resolved customer complaints promptly, fostering positive relationships and repeat business.
- Supported inventory management by restocking shelves and monitoring product availability.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
Safety Administration
Stuart Olson
04.2018 - 07.2019
- Leveraged Type device to track and maintain Hour of Service to comply with Federal Motor Carrier Safety Administration regulations.
- Adhered to US Occupational Health and Safety Administration mandates requiring use of gloves and insulating blankets for installation of high-voltage equipment.
- Prepared and delivered lectures to undergraduate or graduate students on topics such as hazardous waste management, industrial safety and environmental toxicology.
- Supported clients through crisis situations, utilizing de-escalation techniques and appropriate interventions to ensure safety.
- Monitored weather conditions closely during outdoor tasks, adjusting plans as needed to ensure safety while minimizing delays in completing tasks.
- Contributed to a safe working environment by adhering to company safety protocols during all service tasks.
- Reported damages, maintenance problems, safety issues, and potential hazards to management.
- Provided emergency response support as needed, including first aid administration or incident reporting according to established protocols.
Night Audit
Microtel Hotel
10.2016 - 04.2018
- Provided backup support when needed on night audit shifts, demonstrating flexibility and commitment to team success.
- Ensured accurate financial transactions for guests by meticulously processing night audit tasks.
- Enhanced guest satisfaction by efficiently managing night audit tasks and promptly addressing any concerns or issues.
- Improved guest satisfaction by promptly addressing concerns and resolving issues during night audit shifts.
- Trained new team members in night audit procedures, fostering a consistent approach to service standards across the department.
- Assessed guest feedback and implemented changes to night audit procedures, enhancing overall satisfaction with the hotel''s services.
- Streamlined the night audit process through thorough review and implementation of improved procedures.
- Managed night audit procedures accurately, ensuring timely completion of financial reports for management review.
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
Front Desk Agent
Comfort Inn & Suites
06.2015 - 03.2016
- Managed guest check-ins and check-outs efficiently, ensuring smooth arrivals and departures.
- Provided exceptional customer service, addressing inquiries and resolving conflicts promptly.
- Operated hotel management software to process reservations and maintain accurate records.
- Collaborated with housekeeping to ensure room readiness and cleanliness standards were met.
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
- Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
Education
Oilfield Office Administration
Northern Alberta Institute of Technology
Edmonton03.2012
High School Diploma -
Beaverlodge Regional High School
Beaverlodge, AB06.2008
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Multi-tasking strength
- Problem-solving
- Excellent people skills
- Reliable and punctual
- Goal oriented
- Exceptional customer service
- Outgoing personality
- Cash handling
Languages
English
Full Professional
Timeline
Sales Associate
COOP
10.2023 - 04.2024
Cashier
Freshmart
05.2022 - 07.2023
Safety Administration
Stuart Olson
04.2018 - 07.2019
Night Audit
Microtel Hotel
10.2016 - 04.2018
Front Desk Agent
Comfort Inn & Suites
06.2015 - 03.2016
Oilfield Office Administration
Northern Alberta Institute of Technology
High School Diploma -
Beaverlodge Regional High School