Mallory Lacsamana
San Diego
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and team loyalty.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Liberty Military Housing
08.2024 - 08.2025
- Maintained accurate records of all customer interactions, including names, addresses, phone numbers, credit card information, and product sales
- Created and managed a new customer database to streamline information storage and retrieval
- Responded to customer inquiries promptly, addressed questions, and resolved issues effectively
- Collaborated with team members to assist in the upkeep and maintenance of residents' homes
- Ensured resident satisfaction by actively participating in home maintenance tasks
- Supported military families by following the mission of providing exceptional customer service
- Increased occupancy by 10% within 1 month
Crew Member
ROBEKS JUICES AND SMOOTHIES
11.2023 - 07.2024
- Took orders at the register and recommended menu items to customers
- Worked efficiently with team members during busy rush hours
- Restocked inventory and maintained cleanliness throughout shifts and during closing
- Maintained accurate records of customer interactions and product sales
- Responded promptly to customer inquiries and resolved issues effectively
- Collaborated with team members to ensure customer satisfaction and provide exceptional service
Crew Member
Belmont Park
11.2022 - 11.2023
- Enhanced customer satisfaction through attentive service and prompt resolution of inquiries.
- Conducted routine equipment checks to ensure optimal performance and safety compliance.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Maintained productive, efficient approach to all tasks.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Worked different stations to provide optimal coverage and meet production goals.
- Addressed and resolved customer complaints in polite and professional manner.
Education
High School Diploma -
Bonita Vista High School
Bonita, CA03.2024
Skills
- Customer service, Time management, Communication skills, Hospitality, Computer skills, Problem Resolution, Team Building, Quick on my feet, Fast learner
Timeline
Customer Service Representative
Liberty Military Housing
08.2024 - 08.2025
Crew Member
ROBEKS JUICES AND SMOOTHIES
11.2023 - 07.2024
Crew Member
Belmont Park
11.2022 - 11.2023
High School Diploma -
Bonita Vista High School