Summary
Overview
Work History
Education
Skills
Timeline
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Mallory Lace

Porters Lake

Summary

Professional warranty management expert with comprehensive experience in overseeing warranty operations in diverse sectors. Known for collaborative approach and results-driven mindset, ensuring seamless team coordination to meet evolving business needs. Proficient in conflict resolution and process optimization, consistently delivering reliable outcomes.

Overview

6
6
years of professional experience

Work History

Parts and Warranty Manager

Scotia HVAC
04.2024 - 05.2025
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
  • Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
  • Managed filing system, entered data and completed other clerical tasks.
  • Managed phone and email correspondence and handled incoming and outgoing mail and orders.
  • Managed paper and electronic filing systems.
  • Maintained detailed administrative processes and procedures to drive efficiency and accuracy.
  • Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Improved customer satisfaction by efficiently managing warranty claims and promptly addressing concerns.
  • Streamlined warranty claim processes for increased efficiency and faster resolution times.
  • Established strong relationships with suppliers to ensure timely delivery of replacement parts and smooth warranty transactions.
  • Collaborated with service teams to provide seamless customer experiences during the warranty process.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns.

Administrative Assistant

Scotia HVAC
10.2022 - 04.2024
  • Streamlined office operations, implementing digital file management systems to reduce paper use and increase efficiency.
  • Coordinated travel arrangements for staff, ensuring cost-effective and timely accommodations and transportation.
  • Enhanced office environment, organizing spaces for better workflow and employee comfort.
  • Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Liaised between clients and vendors and maintained effective lines of communication.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Managed filing system, entered data and completed other clerical tasks.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Assisted coworkers and staff members with special tasks on daily basis.

Administrative Assistant

Royal Flush (Municipal Enterprises)
02.2022 - 10.2022
  • Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
  • Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
  • Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
  • Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.

Clinic Aide

Nova Scotia Health Authority
02.2019 - 06.2020


  • Improved clinic cleanliness and reduced infection risk through thorough sanitization of equipment and surfaces.
  • Helped maintain a safe environment for both patients and staff through adherence to safety protocols and reporting potential hazards immediately.
  • Enhanced patient experience by providing friendly and efficient assistance during clinic visits.
  • Contributed to effective communication between staff members by relaying important information promptly and accurately.
  • Maintained adequate stock of medical supplies, equipment and forms in clinical areas.
  • Prepared examination rooms at start of shift and executed quick turnovers between appointments.
  • Coordinated patient movements through clinic from waiting areas to examination rooms and phlebotomy stations.
  • Protected patients by following strict HIPAA protection requirements and internal data security procedures.
  • Replenished spaces with fresh linens for clinic use.


Education

Criminology Diploma - Criminology

Eastern College
Halifax, NS
02-2022

Skills

  • Excellent communication
  • Operational efficiency
  • Policy enforcement
  • Product expertise and order management
  • Warranty administration and claims processing
  • Positive attitude
  • Teamwork and collaboration
  • Customer service
  • Time management and multitasking abilities
  • Organizational skills and attention to detail
  • Problem-solving and decision-making abilities
  • Reliability
  • Computer skills
  • Adaptability and flexibility
  • Professional and courteous
  • Work planning and prioritization

Timeline

Parts and Warranty Manager

Scotia HVAC
04.2024 - 05.2025

Administrative Assistant

Scotia HVAC
10.2022 - 04.2024

Administrative Assistant

Royal Flush (Municipal Enterprises)
02.2022 - 10.2022

Clinic Aide

Nova Scotia Health Authority
02.2019 - 06.2020

Criminology Diploma - Criminology

Eastern College

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Mallory Lace