Mallory Kauffman

• Facilitated cross-functional collaboration to enhance laminate, veneer, and other material categories.
• Supported product lifecycle from ideation to optimization based on market insights.
• Conducted competitive analysis and trend data evaluation to inform product strategies.
• Led product category representation during development, ensuring timely and budget-friendly delivery.
• Executed deliverables for each stage of the new product development process.
• Collaborated with marketing teams to develop effective go-to-market strategies.
• Monitored sales and performance metrics for product category improvements.
• Implemented end-of-life strategies for seamless phase-out processes.
• Managed product launches, ensuring alignment with brand guidelines and timelines.
• Collaborated with sales teams to create effective promotional materials and campaigns.
• Analyzed market trends to identify opportunities for new product offerings.

• Create, update, and maintain product databases with accurate and up-to-date product information, as well as imagery.
• Importing and transferring data to a secure central database.
• Performing regular data integrity and quality audits.
• Meeting with the creative, marketing, and design teams to ideate and define content goals.
• Researching content and consumer trends to ensure that content is relevant and appealing.
• Coordinating with the marketing, design, and writing teams to ensure the timely delivery of assignments.
• Keeping up to date with content trends, consumer preferences, and advancements in technology.
• Multitasked between customer service and data entry.
• Assist customers by providing information and resolving their questions.
• Overseeing the development of new databases, monitoring database performance, and interpreting raw data, turning it into usable feedback and applications.
• Assist in the design and development for the e-commerce site.
• Collaborated with cross-functional teams to streamline data processes and workflows.

Assigned by HNI Leadership to Build a New Team:

• Managed client inquiries and provided product information to enhance satisfaction.
• Coordinated feedback collection from clients to improve service offerings.
• Developed training materials for new team members on client engagement strategies.
• Facilitated communication between departments to resolve client issues efficiently.
• Created detailed reports outlining customer service performance metrics.
• Utilized various software programs such as CRM systems, databases, and spreadsheets to track customer interactions and store relevant data.
• Provided exceptional customer service to clients by responding to inquiries, resolving complaints and addressing any other issues in a timely manner.

• Assist customers by providing information and resolving their complaints.
• Skillfully manage a wide-range of office and sales support tasks, including accounts payable/accounts receivable.
• Multitasked between customer service and data entry.
• Trusted to handle personal and confidential information.
• Provided onsite training.
• Effectively controlled the release of confidential information for clientele.
• Arranged for necessary repairs in order to restore service and schedules.
• Relayed work orders, messages, and information to or from work crews, supervisors, and field inspectors.
• Conferred with customers or supervising personnel in order to address questions, problems, and requests for service or equipment.
• Recorded and maintained files of; customer requests, work or services performed, charges, expenses, inventory, and other dispatch information.
• Expedited emergency road service to commercial truck operators and their fleets.