Mallory Hall
Roseville
Summary
Qualified customer service administrator and receptionist with background in accounts and sales. Proven ability to manage client relationships and drive sales growth. Demonstrated expertise in financial analysis and customer service.
Overview
11
11
years of professional experience
Work History
Administrative and Sales Representative
The Showroom at Rubenstein Supply
11.2019 - 10.2024
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
Baker and Cake Decorator
New York Cupcakes
01.2021 - 01.2022
- Produced consistently high-quality baked goods for customers.
- Complied with health and safety codes to protect staff and customers.
- Operated and maintained bakery equipment, including ovens and mixers.
- Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
Server and Bartender
Maggianos
04.2020 - 01.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Assistant General Manager, All Positions
Buca Di Beppo
01.2017 - 04.2020
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
Dental Assistant
Dr Aparna Menrai
01.2015 - 01.2017
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Prepared instruments and equipment for use in dental procedures, ensuring their availability when needed.
- Enhanced patient rapport by consistently delivering compassionate and professional care.
- Improved dental procedure outcomes with accurate preparation of filling and crown materials.
- Assisted in dental radiography, ensuring safety and accuracy for diagnostic purposes.
- Improved patient care with meticulous attention to instrument sterilization and preparation.
- Measured and recorded vital statistics by taking patients' blood pressure, temperature, and pulse.
Dental Assistant Intern
Dr Al Abad, DDS
01.2014 - 01.2015
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Prepared dental rooms and materials.
- Contributed to a positive work environment by collaborating effectively with the dental team members.
- Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
- Ensured patient safety by strictly adhering to infection control protocols during all dental treatments.
- Prepared patient x-rays and images for dentist review.
- Prepared and arranged instruments, medications, and required materials for dental procedures.
- Accurately entered patient clinical data into computer to update charts.
- Assisted dentists in performing comprehensive oral examinations, contributing to the detection of early signs of dental issues.
Education
Trade - Dental Assisting
Carrington College
San Jose, CA06.2014
High School Diploma - General
Santa Teresa Highschool
San Jose, CA05.2012
Skills
- Customer service
- Customer relations
- Customer relationship building
- Interpersonal communication skills
- Staff training
- Performance tracking
- Account servicing
- Proposal development
- Time management
- Customer experience enhancement
Accomplishments
Employee of the month from most of my employers.
Timeline
Baker and Cake Decorator
New York Cupcakes
01.2021 - 01.2022
Server and Bartender
Maggianos
04.2020 - 01.2021
Administrative and Sales Representative
The Showroom at Rubenstein Supply
11.2019 - 10.2024
Assistant General Manager, All Positions
Buca Di Beppo
01.2017 - 04.2020
Dental Assistant
Dr Aparna Menrai
01.2015 - 01.2017
Dental Assistant Intern
Dr Al Abad, DDS
01.2014 - 01.2015
Trade - Dental Assisting
Carrington College
High School Diploma - General
Santa Teresa Highschool
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