Mallory Drake
Dartmouth,NS
Summary
High-energy Office Administrator with proven leadership, critical thinking and project management abilities gained during one-year administrative career. Experienced in managing clerical requirements of medical device manufacturing office and highly responsive to dynamic business conditions. Smoothly organize resources to keep teams efficient and achieve daily targets.
Overview
7
7
years of professional experience
Work History
Office Administrator
Ring Rescue Inc.
03.2023 - Current
- Interacted with customers by phone, email, or in-person to provide information.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Assisted in preparation and processing of payroll to facilitate prompt staff payments.
Front End Cashier
Happy Harry's
07.2021 - 03.2023
- Helped customers complete purchases, locate items, and join reward programs.
- Greeted customers and responded to requests for information.
- Handled customer complaints and concerns and escalated to direct supervisor for quick resolution.
- Processed credit card, EBT, and gift certificate payments with electronic computer system.
- Maintained organized and orderly front end and removed carts, baskets, and debris.
- Provided each customer with detailed receipts for proof of purchase and to avoid discrepancies.
- Operated register system to process new purchases, item returns, and merchandise exchanges.
- Performed cash, card and check transactions to complete customer purchases.
- Worked with floor team and managers to meet wide range of customer needs.
- Used POS system to enter orders, process payments and issue receipts.
Membership Sales and Services Associate
Taggart Family YMCA-YWCA
11.2020 - 06.2021
- Assisted prospective and established members in person or by telephone.
- Helped members navigate systems, pay for services and resolve different concerns.
- Created successful sales presentations to highlight membership, overcome objections and close sales.
- Led tours of facility to show prospects amenities and other benefits of membership.
- Maintained strict safety standards facility-wide and with every group.
- Investigated and resolved customer inquiries and complaints quickly.
- Maintained up-to-date knowledge of product and service changes.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
Licensed Practical Nurse
Western Memorial Regional Hospital
12.2016 - 10.2017
- Cared for wounds, provided treatments, and assisted with procedures.
- Managed patient care through closely monitoring respiration, blood pressure, and blood glucose levels.
- Documented accurate and complete patient information to address patient problems and expected outcomes.
- Obtained patient vital signs and input/output measurements from inpatients.
- Collaborated with interdisciplinary team of healthcare and social service providers to address patients' needs through effective intervention and care planning.
- Administered medications and injections to patients.
- Helped long-term care residents with bathing, dressing, feeding, and other daily living activities.
Education
Diploma - Medical Office Management
College of The North Atlantic
Clarenville, NL06.2025
Diploma - Practical Nursing (LPN)
College of The North Atlantic
Clarenville, NL12.2016
High School Diploma -
Piccadilly Central High
Piccadilly, NL07.2010
Skills
- Customer Relationship Management
- Managing Office Supply Inventory
- Time Management
- Payroll and Accounts Payable Receivable
- Recordkeeping and File Management
- Inbound Phone Call Handling
- Business Correspondence
- Financial Records and Processing
Languages
English
Native or Bilingual
Timeline
Office Administrator
Ring Rescue Inc.
03.2023 - Current
Front End Cashier
Happy Harry's
07.2021 - 03.2023
Membership Sales and Services Associate
Taggart Family YMCA-YWCA
11.2020 - 06.2021
Licensed Practical Nurse
Western Memorial Regional Hospital
12.2016 - 10.2017
Diploma - Medical Office Management
College of The North Atlantic
Diploma - Practical Nursing (LPN)
College of The North Atlantic
High School Diploma -
Piccadilly Central High
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