Mallory Crossman

- Process and underwrite new business, renewals, cancellations and endorsements within productivity and quality standards.

- Process, underwrite and authorize the acceptance of new business, renewals, cancellations and endorsements to develop and retain profitable business. Assess and evaluate less complex risks.

- Provide timely and effective communication to internal/external business partners. Answer inquires and make recommendations to internal/external business partners through verbal and written correspondence.

• Developed sales strategies to enhance customer engagement and retention.
• Trained and mentored junior sales staff to improve team performance.
• Resolved customer issues promptly, maintaining high levels of customer satisfaction and trust in the brand.
• Assisted sales team with completing customer transactions and managing issues.

• Developed client relationships to enhance customer satisfaction and loyalty.
• Conducted market research to identify new sales opportunities and trends.
• Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
• Generated additional sales opportunities with upselling and cross-selling techniques.
• Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.