Mallory Cross-Kihs
Guelph,ON
Summary
Food service professional adept at FOH and BOH operations. Demonstrated team leader with excellent staff management skills. I take a lot of pride in whatever I decide to do for work, promising to be an employee you are proud to have on staff.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Head Chef/General Manager
Crafty Ramen
06.2023 - 03.2024
- Ensure exceptional customer service to all guests at all times
- Constantly improving guest experience and quality of our product
- Inventoried food, ingredient, and supply stock to prepare and plan vendor orders.
- Oversaw scheduling, inventory management, and supply ordering to maintain fully stocked kitchen.
- Overseeing and enacting all Restaurant Operations.
- Managed food costs effectively with careful menu planning, accurate portion control, and utilization of seasonal ingredients.
- Hired, managed, and trained kitchen staff.
- Maintained well-organized mise en place to keep work consistent.
- Fostered a positive work environment with a strong emphasis on communication amongst all employees
General Manager
Fixed Gear Brewing Company
02.2022 - 03.2023
- Managed budget implementations, employee reviews, training and schedules.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Carefully interviewed, selected, trained, and supervised staff.
- Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
- Maintained open lines of communication between front-and back-of-house teams to facilitate smooth day-to-day operations.
- Set clear expectations and created positive working environment for employees.
- Reconciled cash and credit card transactions to maintain accurate records.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Accounts Manager
ISI Canada Inc./ One Second Plumber
10.2020 - 03.2022
- Managed payroll operations for team of 8 employees.
- Generated financial and operational reports to assist management with business strategy.
- Implemented efficient billing procedures to reduce outstanding receivables and improve cash flow.
- Collaborated with purchasing department to reconcile vendor invoices and facilitate payments.
- Collaborated with sales teams to identify new opportunities, driving revenue growth.
- Strengthened relationships with key clients, leading to increased repeat business.
- Completed filings and upheld strict compliance with regulatory agencies and supervisors.
- Maximized revenue through strategic upselling of products or services to existing clients.
- Boosted client satisfaction by effectively managing accounts and addressing concerns promptly.
- Negotiated favorable payment terms with suppliers, reducing costs and improving profit margins.
Supervisor
Miijidaa Cafe & Bistro
09.2020 - 03.2022
- Oversee staff duties
- Managing closing/opening tills
- Scheduling staff
- Communicating with guests in person, on the phone and via email to ensure all their needs and special instructions if need be
- Opening/closing the restaurant
- Ensuring the safety of staff and guests (incl., Covid protocols).
Server/Bartender
Miijidaa Café and Bistro
09.2017 - 03.2022
- Serve guests, ensuring their satisfaction and comfort at all times
- Making conversations with guests, personable yet not over-bearing.
Server
Angel's Diner
01.2016 - 12.2017
- Serve guests/ensure their satisfaction
- Close/open/clean restaurant
- Handle money deposit at the end of shift.
Education
Business -
Conestoga College
Kitchener, ON04.2021
Skills
- Team Management
- Food Safety
- Waste Reduction
- Guest Relations
- Cost Control
- Allergy awareness
- POS system knowledge
- Facility Maintenance
Certification
- Smart Serve, 06/01/23, 06/01/28
- Food Handler Certification
- First Aid Certification
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Head Chef/General Manager
Crafty Ramen
06.2023 - 03.2024
General Manager
Fixed Gear Brewing Company
02.2022 - 03.2023
Accounts Manager
ISI Canada Inc./ One Second Plumber
10.2020 - 03.2022
Supervisor
Miijidaa Cafe & Bistro
09.2020 - 03.2022
Server/Bartender
Miijidaa Café and Bistro
09.2017 - 03.2022
Server
Angel's Diner
01.2016 - 12.2017
Business -
Conestoga College
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