Mallory Cook

• Lifecycle management for all incidents, chronic systemic issue investigation and escalation at BellTV
• Research and leverage trends, analytics and data to proactively investigate incidents and systemic issues
• Lead communications of upcoming change activity/maintenance and testing with multiple teams
• Minimized downtime during equipment upgrades by efficiently managing transition periods between systems.
• Accountable for leading daily VDOC scrum ensuring all stakeholders have equal voices
• Provided excellent customer service to internal and external clients through effective communication, timely issue resolution, and proactive approach to problem solving.
• Increased efficiency with the development of comprehensive process documentation and standard operating procedures.
• Conducted regular reviews of process documentation, updating as needed to maintain alignment with industry standards and best practices.
• Integral contributors to project requirements and operational delivery and process support documentation
• Kept up-to-date with industry advancements, implementing new technologies to improve overall broadcast performance.
• Ensured uninterrupted broadcasts by swiftly troubleshooting and resolving technical issues as they arose.
• Monitor separate computer network components in multiple production environments
• Participate in Port-Mortem Investigations to determine Root Cause Analysis of all Major Outages.
• Completed emergency fixes as stopgap until maintenance teams could conduct advanced repairs.
• Assisted in training new operators, sharing knowledge of best practices and promoting a culture of teamwork amongst peers.
• Collaborated with team members to ensure seamless coordination of tasks and efficient completion of projects.
• Increased overall product quality through meticulous attention to detail during operation processes.
• Upheld quality standards through regular inspections of completed products, addressing any inconsistencies immediately.
• Accurately documented all operational data, ensuring up-to-date records for review and analysis.
• Participated in quality assurance meetings, offering insights that led to improvements in product consistency.
• Prepared reports and technical documentation of day-to-day production processes.
• Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
• Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team's ability to deliver results.
• Coordinated cross-functional teams and resolved conflicts, maintaining a positive work environment throughout the project lifecycle.
• Provided detailed project status updates to stakeholders and executive management.
• Managed risk assessments and implemented mitigation strategies to minimize potential issues during project execution.
• Mastered various automation systems to ensure efficient play out scheduling and asset management tasks were completed accurately.
• Sustained seamless broadcast operations during periods of high demand, such as breaking news events or live sports coverage, demonstrating adaptability and professionalism under pressure.

• Enhanced customer satisfaction by collaborating with event organizers and clients to determine music styles best suited for weddings, fundraisers or other events.
• Engaged guests at special events by playing fun, lively songs and encouraging dancing.
• Organize and administer contract agreements
• Provide client consultations and event quotes
• Received positive feedback from clients for outstanding communication skills throughout the planning process.
• Developed extensive knowledge of current music trends which contributed towards staying relevant in a competitive market.
• Provided exceptional customer service, resulting in numerous positive reviews and referrals
• Expanded client base through active networking within the entertainment industry and effective marketing strategies.
• Maintained high volume of bookings by advertising through traditional, digital and social media channels.
• .Generated repeat business through superior performance quality and exceptional professionalism during engagements.
• Demonstrated adaptability in performing under varying conditions, from small intimate gatherings to large-scale festivals
• Improved audience engagement by skillfully blending diverse music genres and adapting playlists to suit event themes.
• Managed sound quality levels during performances to ensure optimal listening experiences for attendees..
• Maximized event success by efficiently managing audio equipment setup, maintenance, and breakdown processes.
• Arranged libraries and playlists of music in advance of live events.
• Maintained up-to-date knowledge of cutting-edge DJ equipment and software to ensure top-quality performance delivery.

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• Led a team of 8-10 operators, delegating tasks effectively and fostering a collaborative work environment.
• Increased viewer satisfaction by coordinating with production teams to resolve technical issues promptly.
• Assisted in training new hires on standard operating procedures, improving team efficiency and cohesion.
• Identified equipment issues and implemented troubleshooting techniques for resolution.
• Improved process documentation, enabling better knowledge sharing among team members and fostering continuous improvement efforts.
• Monitored channels for compliance with federal regulations and strict company rules.
• Oversee all media ingests and ensure proper archiving of all assets.
• Developed strong relationships with fellow operators to ensure a cohesive working environment within the master control room at all times.
• Ensured seamless program transitions by executing proper on-air switching techniques.
• Supported live event broadcasts by carefully managing signal feeds and ensuring minimal downtime during transmission breaks.
• Utilized state-of-the-art automation systems to maximize efficiency in playback scheduling and content management processes within the master control room setting.

• Enhanced customer satisfaction by providing product knowledge and recommending suitable items based on individual needs.
• Assisted customers in locating desired items or suggesting suitable alternatives when necessary, contributing to an elevated shopping experience.
• Resolved inventory problems, including receiving and replenishment issues
• Monitored inventory levels and kept adequate stock in product displays on sales floor.
• Completed efficient store resets to prepare store for special promotions and seasonal updates.
• Trained new team members in merchandising best practices, ensuring a cohesive approach across the store.
• Developed relationships with clients for increased loyalty and repeat business.
• Enhanced product knowledge by attending training sessions and staying current with industry trends.
• Negotiated prices, terms of sales and service agreements.
• Selected correct products based on customer needs, product specifications and applicable regulations.
• Boosted sales by implementing effective merchandising strategies and visually appealing displays.
• Maximized floor space utilization by rearranging fixtures according to changing business needs and customer traffic patterns.
• Contributed to a safe and welcoming shopping environment by adhering to store policies, addressing potential hazards, and maintaining clean, orderly merchandise displays.
• Reduced out-of-stock instances by conducting regular audits, adjusting inventory counts, and communicating discrepancies to management..
• Ensured optimal stock levels to meet customer demand, conducting regular inventory assessments.