Summary
Overview
Work History
Education
Skills
Timeline
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Mallory Bowers

Brampton,ON

Summary

Accomplished manager with a proven track record at Costco Wholesale Corp, adept in inventory management and customer service. Spearheaded initiatives that enhanced staff performance, optimized scheduling, and boosted membership engagement. Demonstrates exceptional adaptability and communication skills, driving significant improvements in operational efficiency and customer satisfaction.

Overview

8
8
years of professional experience

Work History

Service Deli Manager

Costco Wholesale Corp
06.2023 - Current
  • Collaborated with store management to set performance goals and create training programs for staff development.
  • Conducted regular safety inspections of equipment and workspaces, maintaining compliance with health department regulations.
  • Ensured timely completion of all tasks related to food production, packaging, labeling, rotation, sanitation, and presentation within the service deli area.
  • Implemented efficient scheduling practices, ensuring adequate staffing during peak hours while controlling labor costs.
  • Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
  • Organized monthly inventory counts and preformed post-audit.

Membership Manager

Costco Wholesale Corp
02.2020 - 06.2023
  • Collaborated with marketing team to create compelling promotional materials for prospective members.
  • Analyzed membership data to identify trends and opportunities for growth, informing future strategy decisions.
  • Served as primary point of contact for member inquiries, providing exceptional customer service in all interactions.
  • Worked closely with the finance department to monitor revenue generation from memberships and related services.
  • Enhanced member engagement by developing and implementing targeted membership programs.
  • Managed membership database, ensuring accurate record-keeping and timely updates on renewals or changes in status.
  • Recommended specific products and services in alignment with individual needs, requirements and specifications.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.

Bakery Manager

Costco Wholesale Corp
04.2016 - 02.2020
  • Maintained a clean and safe work environment by enforcing strict adherence to food safety guidelines and regulations.
  • Managed inventory and reduced waste, resulting in cost savings for the bakery.
  • Provided excellent customer service by addressing concerns promptly and professionally, resulting in repeat business.
  • Maintained and controlled inventory of baked goods.
  • Preformed monthly and weekly inventory counts as well as post-audit
  • Trained new bakery staff on company policies and performance expectation to maximize job satisfaction, expertise, and team performance.

Education

Certificate - MS-Office

Humber College
Toronto, ON
08.2020

Diploma - Social Service Worker

Humber College
Toronto, ON
08.2014

Skills

  • Scheduling Coordination
  • Budget Control
  • Customer Service
  • Employee Supervision
  • Inventory Management
  • Excellent Communication
  • Adaptability
  • Problem-solving aptitude

Timeline

Service Deli Manager

Costco Wholesale Corp
06.2023 - Current

Membership Manager

Costco Wholesale Corp
02.2020 - 06.2023

Bakery Manager

Costco Wholesale Corp
04.2016 - 02.2020

Certificate - MS-Office

Humber College

Diploma - Social Service Worker

Humber College

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Mallory Bowers