Highly skilled hospitality professional with proven ability to manage bar operations and elevate customer experiences. Known for fostering team collaboration and driving consistent results. Reliable and adaptable, excelling in dynamic environments and committed to maintaining high standards.
Hi, I’m
MALLISA COPLAND
Burlington,ON
Summary
Overview
15
years of professional experience
Work History
Shooterville Billiards Bar and Grill
Bar Manager
08.2020 - Current
Job overview
- Closed out cash register and prepared cashier report at close of business.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Developed strong relationships with suppliers, negotiating favorable terms and pricing.
- Enhanced team productivity through effective scheduling and task delegation.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Motivated staff to perform at peak efficiency and quality.
Build Homes
General Laborer
09.2018 - Current
Job overview
- Prepare worksites and materials for tare-down and rebuild home renovations
- Fasten and install drywall sheets for building construction
- Assist in painting, tiling, and general installation in home renovations
- Able to work independently with minimal supervision
- Continue to gain new skills every day
Shred-It Canada
Outside & Inside Sales Representative
09.2013 - 09.2018
Job overview
- Completed cold calls, in-field lead generation, and appointment scheduling
- Drafted sales proposals and drafted contracts for clients
- Continued to exceed corporates KPI’s monthly
- Volunteered for community Shred
- The top ISE for the first quarter in 2014
- Represented the GTA sales team during regional call meetings
Lane Metal Installation Inc.
Office Administrator/Detail Drafting
04.2010 - 02.2013
Job overview
- Assisted departments with invoicing, scanning, and filing of documents
- Processed employee’s payroll to ensure everyone’s wages are properly paid
- Ordered and managed inventory levels of supplies, tools, and shipping utilities
- Designed various word templates for shipping, faxes, and PO’s documents
- Successfully used AutoCAD to draft miscellaneous and structural steel components
Premiere Fitness
Customer Service/Sales Representative
12.2009 - 04.2010
Job overview
- Assisted members with account maintenance, processing member needs, changes and transactions including program, service, and product payments
- Handled comments, suggestions, and concerns in a courteous and professional manner
- Promoted products and additional services to new and existing members
- Trained and supervised new employees
- Supported in planning, organizing, and hosting conventions, and company presentations
Education
George Brown College
CERTIFICATE from AutoCAD Fundamentals Program
01.2012
University Overview
Skills
- QuickBooks
- Customer service
- Telephone communication
- Written communication
- Verbal communication
- Interpersonal skills
- Problem solving
- Flexibility
- Self-motivation
- Teamwork
- Independence
- Prioritization
- Deadline management
- Data entry
- Multitasking
- Organization
- Attention to detail
- Client communication
- Training and mentoring
- Bar management
- Conflict resolution
- Guest interaction
- Customer relations
- Menu development
- Cost control
- Security oversight
- Performance monitoring
- Team leadership
Languages
English
Professional Working
Timeline
Bar Manager
Shooterville Billiards Bar and Grill
08.2020 - Current
General Laborer
Build Homes
09.2018 - Current
Outside & Inside Sales Representative
Shred-It Canada
09.2013 - 09.2018
Office Administrator/Detail Drafting
Lane Metal Installation Inc.
04.2010 - 02.2013
Customer Service/Sales Representative
Premiere Fitness
12.2009 - 04.2010
George Brown College
CERTIFICATE from AutoCAD Fundamentals Program
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