Summary
Work History
Education
Skills
Academic projects
Timeline
Generic

MALLIKA SINGH

Glace Bay,Canada

Summary

Results-oriented Analyst skillful in managing and breaking down large volumes of information. Proactive at heading off issues in operations, workflow and production by uncovering trends affecting business success.

Work History

SUPERVISOR

Tim Hortons
  • Demonstrated strong communications skills by effectively taking customer orders and accurately conveying them to team, ensuring timely and accurate service
  • Effectively delegating daily task and making quick decisions to resolve any issues
  • Utilized strong interpersonal skills to build rapport with customers, creating a welcoming and friendly atmosphere that encouraged customer loyalty
  • Train new staff on company policies and procedure while providing ongoing coaching and feedback to team members
  • Take charge of resolving customer complaints or difficult situation and demonstrating leadership by addressing concerns promptly.

DATA VISUALIZATION ANALYST

InvestorCOM
  • Created and maintained Excel and PowerBI Dashboards to assist customers and investors in tracking investment data
  • Designed and automated excel Dashboards using VBA to assist stakeholders and clients in generating insightful data.

MARKETING CORPORATE LEADER

TYEverywhere
  • Developed engaging and entertaining presentations to maintain employee attention and improve impact of training
  • Conducted evaluations and observed employee performance to identify areas of needed improvement
  • Monitored employee progress and gave feedback to management and additional training requirements.

SALES INTERN

KOTAK MAHINDRA BANK
  • Shadowed sales professionals to gain deeper insight into best practices and strategies for maximizing sales revenue
  • Supported sales team with administrative assistance such as coordinating paperwork and responding to basic inquiries.

VOLUNTEER

ANKURI
  • At the NGO, that works for and with the women of the local village providing livelihood and job opportunities to the ones in need
  • Met with other volunteers and program leaders to discuss new services
  • Completed clerical tasks and office duties to open full-time employees up for more critical work.

Education

Post Baccalaureate in Business Analytics -

CAPE BRETON UNIVERSITY
Sydney, Nova Scotia

Bachelor of Commerce -

CHRIST UNIVERSITY
Bangalore, India

Skills

  • VBA
  • SQL and Databases
  • MS Excel
  • Analytical Thinking
  • TABLEAU
  • PowerBI
  • Training and mentoring
  • Team Player
  • Multitasking

Academic projects

  • Database Management: Designed a Database Management system for a hotel chain using My SQL as the platform.
  • Data Mining: Cleaned and sorted data on the ratings and reviews of Amazon product in order to find correlation between them. Using Naive Bayes classifier, the dataset was analyzed in Python and Weka, the outcomes of which were then compared to find the optimum solutions.
  • Predictive Analysis: Predicted student performance in school using Regression analysis, plotted graphs on how different aspects affects the student performance in order to understand which ones play the most important role.
  • Data Visualization: Presented the raw data on road accidents and causes of it in a graphical representation that allowed one to understand the data better. Using Tableau, a live interactive dashboard was designed which helped in identifying any trends or patterns in the data.


Timeline

SUPERVISOR

Tim Hortons

DATA VISUALIZATION ANALYST

InvestorCOM

MARKETING CORPORATE LEADER

TYEverywhere

SALES INTERN

KOTAK MAHINDRA BANK

VOLUNTEER

ANKURI

Post Baccalaureate in Business Analytics -

CAPE BRETON UNIVERSITY

Bachelor of Commerce -

CHRIST UNIVERSITY

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