Mallika Madakasira

Results-driven leader with a strong background in strategic management and organizational growth. Skilled in developing and implementing effective business strategies, optimizing processes, and driving team performance. Known for adaptability, effective collaboration, and delivering measurable outcomes in dynamic environments. Strong communication and problem-solving abilities, coupled with a focus on fostering productive and positive team culture. Deep vertical experience in Healthcare and Technology across various functional areas including Product/Program Management, Population Health, Patient Experience, Consulting, Quality Improvement, Community Health, Grants Management, Case Management, Clinical Applications, Cloud Infrastructure/Applications, Digital Transformation, Strategy, Marketing, Operations, Insights, Go-to-Market, Innovation and Analytics.

• Leading Strategic Growth – Columbia School of Business
• Customer Analytics – Wharton School
• Product Management – Pragmatic Marketing
• Six Sigma Green Belt training – Blue Shield of CA

• 2024 - '25: Activated “Community Health Work for MCHC and created new Revenue generating Services
• 2024 - '25: Created an extensive network of Community Based Organizations in Mendocino and Lake counties
• 2023 - '25: Built a new department (“team of teams”) at MCHC comprising of Care Coordination, Clinical Applications, Community Health and Analytics
• 2023 and 2024: Achieved highest amount of Quality Incentives - over $1.23M annually through integrated outreach, campaigns and Care team collaboration
• 2024 - '25: Improved EHR Training and Onboarding processes for new Providers and Administrative staff through a structured schedule, POD support, content management and a feedback loop
• 2024: Introduced AI applications for reducing administrative burden in MCHC – Nuance DAX Ambient Scribe
• 2025: Launched an e-consult capability for MCHC that reduced barriers to specialists access
• 2024 - '25: Led the development of a “balanced scorecard/dashboard” to illustrate KPIs for MCHC
• 2025: Launched a Lean Six Sigma Program for MCHC and trained several departments to drive a cultural shift in collaboration and problem solving
• 2019 - '23: Developed Healthcare Strategy that led to the acquisition of Cerner at Oracle ($28B) and development of next generation EHR leveraging AI
• 2014 - '16: Launched Blue Shield of CA’s innovative ACO in CA (Trio) and helped BSC achieve #1 market share on Covered CA leading to over 500K new covered lives and increased company revenues over several billion$
• 2011: Developed Blue Shield of CA’s first Customer Experience solution. This was instrumental in driving higher Member Satisfaction and Net Promoter Scores
• 2018: Led strategy that garnered highest number of leads for Medicare enrollment in Blue Shield of CA’s open enrollment history in 2022
• 2003: Launched HP’s Supplies Enabled Webservices that alerts users of “low” supplies which