MALLIKA GADDAM
PROGRAM/PROJECT COORDINATOR
Toronto,ON
Summary
Prudent Business Intelligence Analyst with 6+years providing employers with valuable and actionable data to drive profit growth. Practiced at filtering information to find and highlight vital metrics and revelatory findings. Keen support business growth by leveraging intelligence assets to predict and reveal optimal business strategies.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
Work History
Senior Business Intelligence Analyst
Wipro Technologies Inc.
Hyderabad, India
2018.07 - 2022.04
- Integrated BI assets into customer relationship management tasks, improving service personnel's available intelligence.
- Optimized BI reporting capabilities for secure server environment.
- Created data analysis tools to allow teams to query acquired information for unique details.
- Maintained proficiency with latest database technologies.
- Designed customized data collection models for specific visualization tasks.
- Developed intelligence-sharing dashboards, providing company-wide access to collected data.
- Collected data from wide-ranging sources.
- Directed implementation of new business intelligence tools, selecting appropriate solutions and aiding in corresponding onboarding processes.
- Mapped process activities to identify shortfalls and propose options to rectify operational inefficiencies.
- Created workflow diagrams and Gantt charts to clearly demonstrate processes and timelines.
- Diminished process gaps and encouraged optimal productivity by closely supervising workflow of claims analysts and mail clerks.
- Reviewed files, records and other documents to obtain business information and key data informing responses to development requests.
- Optimized system and platform performance capabilities in most efficient, practical way possible.
Business Intelligence Analyst
Wipro Technologies Inc.
Hyderabad, India
2016.02 - 2018.06
- Analyzed key aspects of business to evaluate factors driving results and summarized into presentations.
- Conducted interviews with key business users to collect information on business processes and user requirements.
- Identified process inefficiencies through gap analysis and outlined sensible solutions.
- Drafted reports on company financial metrics to assess successes and account for deficiencies.
- Assessed impact of current business processes on users and stakeholders and evaluated potential areas for improvement.
- Derived conceptual designs from business objectives to deliver software and applications according to specifications for usability, performance and functionality.
- Evaluated trends to understand competitive environments and assess current strategies.
- Executed analysis of risks and identified risk mitigation strategies.
- Optimized BI reporting capabilities for secure server environment.
- Integrated BI assets into customer relationship management tasks, improving service personnel's available intelligence.
- Created data analysis tools to allow teams to query acquired information for unique details.
- Liaised with DevOps team to integrate business intelligence assets into future development lifecycles.
- Designed customized data collection models for specific visualization tasks.
Education
Bachelor of Science - Electronics And Computer Engineering Technology
Osmania University
Hyderabad, India 2012.08 - 2016.04
Skills
- Strategic planning
- Data management
- Business Management
- Strategic leadership
- Programming skills
- Microsoft Office Tools(Expert)
- MS Excel (Advanced)
- MS Project Plan (Expert)
Database Management
Business Intelligence Roadmap Design
Business Intelligence Analysis
DevOps Integration
Data Analysis Tool Design
Data analysis
Workflow Analysis
Operations analysis
Business planning
Timeline
Senior Business Intelligence Analyst
Wipro Technologies Inc.
2018.07 - 2022.04
Business Intelligence Analyst
Wipro Technologies Inc.
2016.02 - 2018.06
Bachelor of Science - Electronics And Computer Engineering Technology
Osmania University
2012.08 - 2016.04