Mallely Bautista
Lake Elsinore
Summary
Experienced and reliable professional with over 18 years of combined experience in management, customer service, and caregiving. Proven ability to lead teams, manage daily operations, and provide compassionate care to individuals with special needs. Bilingual in Spanish with strong communication, multitasking, and organizational skills. Dedicated to delivering excellent service and maintaining a positive and productive environment.
Talented Shift Manager driven to keep costs under control, employees working hard and customers satisfied. Highly professional and results-focused professional with excellent problem-solving and decision-making skills.
Overview
15
15
years of professional experience
2002
2002
years of post-secondary education
1
1
Certification
Work History
Behavioral Therapist
ABA (Applied Behavior Analysis) Services
Lake Elsinore
01.2021 - Current
- Worked with children with autism to achieve developmental goals
- Implemented behavior intervention plans
- Recorded and tracked progress using data systems (e.g., Theralytics)
- Conducted virtual sessions and maintained detailed documentation
Manager
Pizza Restaurant
Lake Elsinore
01.2020 - Current
- Oversaw staff performance and ensured high-quality customer service
- Managed daily operations, scheduling, and team coordination
- Handled customer concerns and maintained a positive dining experience
Shift Manager
McDonald’s
Lake Elsinore
01.2019 - Current
- Supervised and trained staff to ensure efficient daily operations
- Delivered excellent customer service and resolved customer concerns
- Managed inventory and received store merchandise
- Conducted monthly inventory counts and maintained accurate records
- Entered and tracked daily sales data after each shift
Caregiver
In-Home Support Services (IHSS)
Lake Elsinore
01.2011 - Current
- Provided compassionate care to children with disabilities
- Assisted with daily living activities including hygiene, feeding, and mobility
- Administered medications following care plans
- Supported emotional and physical well-being of clients
- Adapted care to meet individual needs
Education
High School Graduate -
Temescal Canyon High School
Skills
- Team Management & Leadership
- Excellent Customer Service
- Multitasking & Time Management
- Strong Communication Skills
- Inventory & Merchandise Management
- Data Entry & Record Keeping
- Computer Proficiency (Video Meetings, Data Systems)
- Quick Learner & Problem Solver
- Caregiving & Behavioral Support
- Independent Judgment & Decision Making
Certification
CPR certification
Additional Information
Reliable and punctual, Positive attitude with a strong willingness to learn, Able to work in fast-paced environments
Timeline
Behavioral Therapist
ABA (Applied Behavior Analysis) Services
01.2021 - Current
Manager
Pizza Restaurant
01.2020 - Current
Shift Manager
McDonald’s
01.2019 - Current
Caregiver
In-Home Support Services (IHSS)
01.2011 - Current
High School Graduate -
Temescal Canyon High School