MALKIT SINGH
Hamilton,Canada
Summary
Experienced Banking and Financial Services Professional with 6+ years of expertise in sales, customer relationship management (CRM), and loan processing. Skilled in financial analysis, risk assessment, and regulatory compliance, with a proven ability to exceed revenue targets by 25% YOY. Proficient in banking operations, leveraging tools like SalesForce, QuickBooks, MS Office Suite, CRM software, and project management platforms. Adept at building lasting client relationships, improving operational workflows, and fostering customer satisfaction.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Associate
Town Suites by Marriott
06.2023 - 09.2024
· Ensured cleanliness and organization of public areas, meeting Marriott's high standards of hospitality.
· Supervised housekeeping teams, streamlining task delegation and achieving a measurable increase in operational efficiency.
· Delivered exceptional guest service, achieving a 97% satisfaction score by promptly resolving inquiries and addressing concerns.
· Coordinated with front desk and maintenance departments to ensure seamless room readiness and guest satisfaction.
· Managed high-pressure situations with professionalism, ensuring smooth operations during peak occupancy periods.
Senior Sales Executive – Home and Mortgage Loans
HDB Financial Services (Subsidiary of HDFC Bank)
01.2018 - 01.2023
- Managed a portfolio of 120+ loan applications monthly, achieving a 98% compliance accuracy rate and maintaining customer trust
- Exceeded sales targets by 30% annually, driving product adoption through client education and cross-selling
- Partnered with property agents and builders to boost client acquisition, achieving a 25% YOY revenue increase
- Reduced loan default rates by 10% YOY through thorough risk evaluations and customized repayment plans
- Utilized multiple marketing strategies to improve profitability.
Education
Post Graduate Certificate - Marketing Management
Georgian College
Toronto12-2023
Post Graduate Certificate - Project Management
Georgian College
Toronto, ON12.2023
Commerce (Accounting And Finance)
SPMR College of Commerce
Jammu, India.01.2017
Skills
- Banking: Loan/Mortgage Processing, Credit Assessment, Risk Management
- Customer Service: Client Retention, CRM (Salesforce, Zoho), Problem Resolution
- Sales: Cross-Selling, Consultative Selling, Target Achievement
- Operations: MS Office Suite, QuickBooks, Project Management (Jira, Mondaycom)
- Customer service
- Customer support
- Problem resolution
- Team collaboration
Certification
- Project Management with Monday.com
- Microsoft Project 2019 Essential Training
- Project Management Foundations: Procurement
Accomplishments
- Improved loan processing efficiency by 20%, reducing turnaround times and enhancing team productivity.
- Recognized as a Top Performer in achieving sales and customer satisfaction goals for three consecutive years.
- Implemented CRM tools that increased customer retention by 15% and improved cross-selling opportunities.
Timeline
Customer Service Associate
Town Suites by Marriott
06.2023 - 09.2024
Senior Sales Executive – Home and Mortgage Loans
HDB Financial Services (Subsidiary of HDFC Bank)
01.2018 - 01.2023
- Project Management with Monday.com
- Microsoft Project 2019 Essential Training
- Project Management Foundations: Procurement
Post Graduate Certificate - Marketing Management
Georgian College
Post Graduate Certificate - Project Management
Georgian College
Commerce (Accounting And Finance)
SPMR College of Commerce
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