Malkit Kaur
Surrey,Canada
Summary
People-oriented team leader successful in monitoring performance, delegating work and motivating members. Versed in managing daily direction and team communication. Collaborative and resourceful professional dedicated to identifying needs to develop and deliver creative solutions.
Overview
7
7
years of professional experience
Work History
TEAM LEADER
McDonald’s
Saskatoon, Saskatchewan
09.2021 - 10.2025
- Managed team of 20+ employees ensuring smooth daily operations and high service standards.
- Achieved and maintained 90% customer satisfaction through efficient service and leadership.
- Processed payments, handled cash, and managed digital orders accurately.
- Prepared food items following safety and hygiene procedures.
- Packed delivery orders and maintained cleanliness of workspace.
- Assisted with inventory and replenishment of supplies.
- Monitored phone, email, and internal communications.
- Performed duties as directed by upper management.
- Saskatoon, Saskatchewan
FUNDRAISER
Heart and Stroke Foundation
03.2023 - 07.2023
- Developed and implemented fundraising strategies to meet financial targets.
- Represented organization at community events to raise awareness and support.
- Communicated with donors to thank and gather feedback after campaigns.
- Created communication materials including emails and social media content.
FRONT DESK RECEPTIONIST
Maple Leaf
09.2018 - 03.2020
- Provided professional front desk and administrative support.
- Managed high-volume calls and directed inquiries efficiently.
- Maintained organized reception area and improved guest satisfaction.
- Assisted with office coordination and scheduling.
Customer Representative
HDFC Bank (Concentrix)
- Handled customer calls related to accounts, loans, and credit cards.
- Resolved financial issues and explained account charges clearly.
- Assisted customers with fraud, theft, and identity theft cases.
- Updated account information and processed address changes.
- Checked status of customer accounts and tracked payments.
Education
BUSINESS ADMINISTRATION CERTIFICATE -
PARKLAND COLLEGE
YORKTON, SKSkills
- Ability to prepare Financial Statement
- Knowledge of economics and accounting
- Ability to follow protocols
- Document Management & Data Entry
- Scheduling & Office Administration
- Effective Communication
- Customer Service & Cash Handling
- Time Management & Multitasking
- Quality Assurance
Languages
- English – Fluent
- Punjabi – Native
- Hindi – Conversational
Timeline
FUNDRAISER
Heart and Stroke Foundation
03.2023 - 07.2023
TEAM LEADER
McDonald’s
09.2021 - 10.2025
FRONT DESK RECEPTIONIST
Maple Leaf
09.2018 - 03.2020
Customer Representative
HDFC Bank (Concentrix)
BUSINESS ADMINISTRATION CERTIFICATE -
PARKLAND COLLEGE