Malkeet Singh
Vancouver
Summary
Dedicated District Manager with extensive experience directing operations, sales and staffing for numerous locations throughout area. Excellent record of success driving improvements and elevating public profile for brand resulting in increased revenue. Team leader with success guiding, coaching and motivating employees. Seasoned District Manager with experience directing company assets and developing team members. Forward-thinking when coaching and cross-training employees for future growth. Successful track record overhauling operations to improve profitability and reduce staff turnover.
Overview
9
9
years of professional experience
Work History
District Manager
Jump+ Apple Premium Partner
01.2024 - Current
- Managed a dynamic group of 30, contributing to $23 million in annual sales.
- Conducted regular store visits to ensure compliance with company policies, standards, and regulations.
- Provided ongoing coaching and training for store managers on how to maximize productivity and profits.
- Conducted performance reviews and managed disciplinary actions for district staff.
- Ensured efficient resolution of customer issues while preserving high satisfaction levels.
- Assessed fiscal records across the district to identify potential enhancements.
- Ensured that all stores met their monthly targets by providing guidance and support as needed.
- Cooperated with various departments to meet targets established by executives.
- Reviewed inventory levels at each store in order to ensure adequate stock availability.
- Identified opportunities for process improvement across multiple locations within the district.
Store Manager
Jump+ Apple Premium Partner
01.2023 - 01.2024
- Lead a stellar team of 11 to deliver exceptional client service, achieving an $8- $10 million sales milestone in a year.
- Engineered and monitored KPIs, steering the branch to a top-three position across the company's network.
- Supported the purchasing team by identifying product trends and providing insight into customer preferences and product availability.
- Boosted activations by 4400% (45x) through strong vendor relationships with major industry players (Telus, Bell, Rogers), leading to the creation of a new company-wide role.
- Revamped onboarding with an efficient program, slashing new employee training time by one-third.
- Generated and analyzed sales reports using the ERP system to forecast inventory and track targets
- Trained the team on CRM and automation tools like Odoo, SAP.
Assistant Store Manager
Jump+ Apple Premium Retailer
05.2021 - 12.2022
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures.
- Maintained accurate records of all transactions, stock levels and employee performance metrics.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Ensured compliance with all safety regulations throughout the store premises.
- Created promotional campaigns to increase brand awareness and attract new customers.
- Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
- Coordinated with vendors to secure product availability at competitive prices.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Organized weekly meetings with department heads to review progress on key objectives.
Assistant Store Manager
Shoppers Drug Mart
01.2019 - 05.2021
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Maintained accurate records of all transactions, stock levels and employee performance metrics.
- Analyzed market trends to identify opportunities for product expansion or improvement.
- Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
- Identified areas of operational inefficiency and implemented solutions to streamline processes.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Organized weekly meetings with department heads to review progress on key objectives.
- Prepared detailed reports summarizing sales activity, customer feedback, and other relevant information.
- Assisted in recruiting efforts by interviewing candidates for open positions in the store.
Store Manager
Telus Communications
01.2017 - 12.2018
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Developed strategies to maximize sales and profitability.
- Established customer service standards and monitored staff compliance.
- Recruited, trained and supervised new employees.
- Set the Activation Targets for employees and encourage plus motivate achieve those targets.
- Dealing with corporate customers and building corporate clientele.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
Test Centre Manager
Prometric
02.2016 - 12.2017
- Ensuring that the test is delivered in a timely manner, including equipment and software checks, and confirming that all members of the test centre personnel are readily available.
- Overseeing all procedures to ensure that the test is delivered in a timely manner; and
- Understanding the responsibilities of a Paragon Test Day Technician ("Technician") and Paragon Invigilator and be available to fulfill these roles when required.
- Keeping a check on all members of the test center personnel to ensure that responsibilities are appropriately fulfilled, and follow policies and procedures as established by Paragon which include, but are not limited, to:
- Ensuring that the test room and stations are ready for delivery.
- Ensuring that the check-in process starts in a timely manner and that all procedures are appropriately followed.
- Ensuring that tests are uploaded, and that all equipment is securely stored following test completion.
Education
Associate of Science -
British Columbia Institute of Technology
Skills
- Territory Management
- Business Development
- Operations Oversight
- Leadership Development
- Staff Recruiting
- Workforce Development
- Staff Management
- Customer Service
- Sales Orientation
- Client Relationship Building
Timeline
District Manager
Jump+ Apple Premium Partner
01.2024 - Current
Store Manager
Jump+ Apple Premium Partner
01.2023 - 01.2024
Assistant Store Manager
Jump+ Apple Premium Retailer
05.2021 - 12.2022
Assistant Store Manager
Shoppers Drug Mart
01.2019 - 05.2021
Store Manager
Telus Communications
01.2017 - 12.2018
Test Centre Manager
Prometric
02.2016 - 12.2017
Associate of Science -
British Columbia Institute of Technology
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