Maliyah Toverada
Concord
Summary
Customer-focused professional skilled in enhancing satisfaction and building strong relationships. Leverages analytical thinking and creativity to deliver impactful solutions. Thrives in fast-paced environments while demonstrating a strong work ethic and effective communication.
Overview
4
4
years of professional experience
Work History
Front Desk Receptionist
Mona Lisa Smile Dental
Walnut Creek
02.2026 - Current
- Curated professional relationships with patients through warm greetings and engaging conversations.
- Provided excellent customer service by responding to inquiries via phone or email professionally.
- Managed incoming calls, directed inquiries to personnel, and recorded messages.
- Coordinated 20 daily appointments while managing four communication channels.
- Ensured a welcoming reception area to provide a positive first impression for all visitors, ensuring prompt attention to all guests.
- Addressed billing inquiries and resolved payment issues to enhance customer satisfaction.
- Processed insurance claims and verified coverage details promptly.
- Maintained accurate customer records through efficient data entry in computer systems.
Assistant Manager
Nick The Greek
Concord
05.2024 - 01.2026
- Assisted in daily operations and managed team in fast-paced restaurant setting to support efficient workflow.
- Maintained efficient operations by coordinating with kitchen and front-of-house teams.
- Oversaw scheduling and staff assignments to optimize workflow during peak hours.
- Trained new staff on food preparation techniques and customer service standards.
- Delivered food promptly from kitchen to tables, managed cash register, and maintained store cleanliness to ensure smooth service.
- Supervised large catering orders, ensuring timely execution.
- Conducted weekly inventory counts and orders, adhering to budget constraints.
- Resolved customer inquiries and issues to improve dining experiences and foster customer satisfaction.
Team Member
Amazon Locker +
Concord
02.2025 - 11.2025
- Provided customer service by actively listening and resolving customer issues to enhance satisfaction
- Assisted customers with package pickup and drop-off at Amazon Locker locations.
- Maintained cleanliness and organization of locker areas to ensure smooth operations.
- Tracked package inventory to ensure proper organization and accessibility. of packages, verifying contents and ensuring accurate placement.
- Sorted and stored return packages according to safety policies to ensure compliance and organization
Sales Associate
Victoria's Secret
San Luis Obispo
05.2023 - 12.2023
- Displayed merchandise to attract customers, utilizing sales vocabulary and fostering customer relations
- Acquired in-depth merchandise knowledge to inform customers and enhance their shopping experience
Team Lead
Follet Education Mustang Shop Downtown
San Luis Obispo
05.2022 - 11.2022
- Trained staff on product knowledge and sales techniques to improve sales effectiveness.
- Managed inventory levels and organized merchandise displays to maximize product visibility and accessibility.
- Directed daily operations and customer service, ensuring a positive shopping experience in education retail store.
Education
Bachelor of Arts - English
California Polytechnic State University
San Luis Obispo03-2024
Skills
- Front desk operations
- Appointment scheduling
- Insurance processing
- Customer record management
- Customer relationship management
- HIPAA Compliant
- Data entry
- Appointment confirmation
- Proficient in Eaglesoft, Excel Sheets, Docs, Google drive and workspace, Microsoft Word, Excel, and Outlook, ZocDoc, Zoho assist, various Dental insurance portals
- Office administration
- Multi-channel coordination
- Time management
- Attention to detail
- Verbal and written communication
- Conflict management
- Staff training
RELATED COURSES AND EXPERIENCES
- Corporate Communication: Mastered writing styles and techniques characteristic of business and industry
- Breakthrough Collaborative, Teaching Fellow, San Francisco: Collaborated with mentors and teaching partners to create articulate lesson plans and execute them inside classrooms twice a day with rotating schedules every other day; Planned events for students and participated with great school spirit; Attended Professional Development meetings to gain more teaching techniques and classroom handling techniques; Succeeded in learning new software and programs imbedded in classrooms in order to create a cohesive relationship between teaching and using technology
Languages
Spanish
Limited
Timeline
Front Desk Receptionist
Mona Lisa Smile Dental
02.2026 - Current
Team Member
Amazon Locker +
02.2025 - 11.2025
Assistant Manager
Nick The Greek
05.2024 - 01.2026
Sales Associate
Victoria's Secret
05.2023 - 12.2023
Team Lead
Follet Education Mustang Shop Downtown
05.2022 - 11.2022
Bachelor of Arts - English
California Polytechnic State University