Summary
Overview
Work History
Education
Skills
Languages
Certification
Additional Information
Timeline
Intern
Malitta Lockrey

Malitta Lockrey

Timmins,ON

Summary

Results-focused Clerk who thrives in fast-paced, deadline-driven environments. Committed to accuracy and efficiency as achieved through hard work and attention to detail. Known for excellence . Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Reliable employee seeking a desk position. Offering excellent communication and good judgment. Punctual and honest female with solid background in different environments. Satisfies customers with exceptional service. Uses slow periods effectively to stay on top of daily chores while pursuing opportunities to help team improve public service.

Overview

30
30
years of professional experience
1
1
Certification

Work History

Cashier

Tim Hortons
02.2018 - 08.2018
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Monitored self-checkout systems and provided help in resolving complex problems.

Assistant Bar Manager

Country Star Tavern
02.1993 - 01.1994
  • Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Maximized customer service by training staff, overseeing operations, and resolving issues.
  • Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
  • Streamlined inventory management for optimal stock levels and reduced waste.
  • Guaranteed optimal beverage stock by assessing inventory and collaborating with owners for corrective action planning to limit expenses.
  • Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
  • Purchased food and cultivated strong vendor relationships.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Verified prepared food met standards for quality and quantity before serving to customers.

Call Center Representative

On-Call
03.1988 - 02.1989
  • Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
  • Processed debit and credit card and electronic check payments.
  • Participated in ongoing training and development, staying current on company policies, products, and procedures to deliver accurate information to customers.
  • Sought out extra training opportunities to enhance customer relationship management abilities.
  • Offered comprehensive product knowledge to customers, empowering them to make informed decisions about their purchases or subscriptions.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Responded proactively and positively to rapid change.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Resolved associate, tool and service delivery issues revealed by statistical reports.

Education

Graduate Certificate - Mental Health Support Worker

Alison On-line Institute
Mount Carmel Loughrea H62 AV62, Ireland
06.2023

Graduate Certificate - Suicided Prevention

Alison On-line Institute
Mount Carmel Loughrea H62 AV62, Ireland
05.2023

Post-Degree Certificate - College Preparatory English

YES Canada Program
St. Catharines, ON
04.1994

Skills

  • Customer Service
  • Customer Assistance
  • Work Ethic and Integrity
  • Patience and Empathy
  • Customer Relations
  • Organizational abilities
  • Professionalism and Courtesy
  • Cash Drawer Balancing
  • POS system operations
  • Merchandise Restocking
  • Cleaning and sanitizing
  • Written and verbal communication

Languages

English
Full Professional

Certification

5th Wheel Training Institute, Heavy Equipment Operator,Chain Saw Operation

Traffic Controller,Surface Mining NewLiskerd, ON.

Smart Serve, Independent

Norcat, Northern Colledge, South Porqupine, ON


Additional Information

I am physically impaired, accommodation for wheelchair access is a requirement.

I have life experience.

I graduated from the 5th Wheel training Institute as a heavy equipment operator.

Interests include computers, art, cooking, camping, fishing and traveling.

I participate in counsels at the Golden Manor.

Volunteered for animal, community organizations in the past.

Participated in the yearly Iroquois Falls Legion pie making' and designed legion logo for the volunteer shirts.

I am always interested in learning new skills.

Timeline

Cashier

Tim Hortons
02.2018 - 08.2018

Assistant Bar Manager

Country Star Tavern
02.1993 - 01.1994

Call Center Representative

On-Call
03.1988 - 02.1989

Graduate Certificate - Mental Health Support Worker

Alison On-line Institute

Graduate Certificate - Suicided Prevention

Alison On-line Institute

Post-Degree Certificate - College Preparatory English

YES Canada Program

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Malitta Lockrey