Malissa Mendez
Vista,CA
Summary
To obtain a position in a facility that will utilize my education and diversified work experience, to provide customer service that will benefit both the facility and the patient’s.
Overview
21
21
years of professional experience
Work History
Patient Account Representative
Tri-City Home Care
2013.08 - Current
- Requesting and checking status on authorizations,audit records to generate claims in MatrixCare, checking EOB’S to close out the account, posting payments in
- Matrixcare/HCHB, problem solving/appeal commercial claims, resolve credit balances on a monthly basis and timely submission of refund request documentation to AR Manager and running AR reports and generating daily activity reports.
- Streamlined billing processes for increased efficiency in managing patient accounts.
- Collaborated with the medical staff to ensure proper documentation and coding for accurate billing.
- Reviewed insurance eligibility and verified coverage details to minimize claim denials and delays in payment.
Medical Records Clerk -Temp
Medical, Tri-City Home Care
2011.04 - 2013.05
- Answering multi-line, Filing, faxing, coping medical records, data entry and auditing records in Homecare home base, sorting mail covering front desk & patient accounting when needed.
- Scanned and uploaded medical records into electronic medical records system.
- Followed up with medical staff regarding missing information in patient records.
- Reduced errors in patient billing by carefully verifying insurance information during the registration process.
- Assisted in training new Medical Records Clerks, sharing best practices for managing files efficiently while maintaining confidentiality.
Office/Processors Assistant
Bank of Internet USA
2009.04 - 2010.10
- Daily Projects -Changing the rates daily through Loan decisions and Lead Fusion, running the daily report for
- Mortgage electronic registration system(MERS)-check status of all funded loans
- Assist Processors with third party order and the Pre-funding and sending out disclosures, and scanning, completing investors purchase and trailing final docs.
Resident Assistant
The Spring Assisted Living
2006.05 - 2008.02
- Assisted residents with daily dental and mouth care, bath functions, and hair care. Reporting and observing changes in resident’s conditions, vital signs, and responding to emergency calls.
- Conducted regular room inspections to ensure adherence to residence hall policies, maintaining a clean and organized living environment.
- Changed bed linens, dumped trash, and smoothly handled maintenance issues to promote resident comfort.
- Answered multi-line phones, keeping records of patient care.
MedicalAssistant/Office Assistant
Vista Family Medical Group
2005.12 - 2005.12
- Answered phones, referrals, call backs, faxing,filing, creating new charts, received lab work, verified prescription dosage, blood draws, EKG, ear larvae, taking vital signs and measurements.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
Medical Records Reviewer/Clerk
North County Health Services
2003.03 - 2005.01
- Reviewed charts, answered phones, call backs, faxing, coping, filing, creating new charts, receiving lab and prescriptions, interaction with customers.
- Supported medical staff by providing organized and accurate medical records.
- Maintained patient confidence by keeping patient records information confidential.
- Maintained patient records systems by archiving, scanning and indexing important documents and files.
- Reduced errors in medical records by conducting thorough and accurate audits regularly.
Education
Certificate, Microsoft Office 2007/Advanced -
Vista Adult Education
2007
Certificate Medical Assistant -
Glendale Career College
2005
Certificate, Healthcare Essentials -
Vista Adult Education
2004
Certificate, Administrative Assistant -
Comprehensive Training System
2003
High School Diploma - General Studies
Ocean Shore High School
1999
Skills
- Insurance Verification
- Insurance Billing
- HIPAA Understanding
- Administrative Support
- File Coordination
- Customer service orientation
- Audit Procedures
Timeline
Patient Account Representative
Tri-City Home Care
2013.08 - Current
Medical Records Clerk -Temp
Medical, Tri-City Home Care
2011.04 - 2013.05
Office/Processors Assistant
Bank of Internet USA
2009.04 - 2010.10
Resident Assistant
The Spring Assisted Living
2006.05 - 2008.02
MedicalAssistant/Office Assistant
Vista Family Medical Group
2005.12 - 2005.12
Medical Records Reviewer/Clerk
North County Health Services
2003.03 - 2005.01
Certificate, Microsoft Office 2007/Advanced -
Vista Adult Education
Certificate Medical Assistant -
Glendale Career College
Certificate, Healthcare Essentials -
Vista Adult Education
Certificate, Administrative Assistant -
Comprehensive Training System
High School Diploma - General Studies
Ocean Shore High School
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