Malissa Martinez
584 Palo Verde Ave. Holtville
Summary
Detail-oriented Eligibility Specialist with strong expertise in application processing and eligibility determination. Demonstrated ability to assess client eligibility and maintain accurate records while ensuring compliance with program guidelines. Skilled in policy interpretation and case management software, enhancing service delivery and client satisfaction. Known for effective communication and problem-solving skills, contributing to high productivity and efficient task completion.
Overview
15
15
years of professional experience
Work History
Eligibility Specialist III
Imperial County Department of Social Services
2995 S. 4th St. El Centro
01.2023 - Current
- Evaluated client applications for eligibility in social service programs and processed them according to guidelines.
- Conducted interviews with applicants to gather necessary information for eligibility determination.
- Reviewed documentation to verify income, residency, and applicant identity for accurate case processing.
- Maintained detailed records of client interactions and application statuses using agency software.
- Communicated regularly with clients regarding application status and policy changes affecting their benefits.
- Provided training to new staff on eligibility procedures and maintained comprehensive program knowledge.
- Collaborated with team members and other departments to ensure thorough and accurate application processing.
- Assessed potential fraud cases by investigating suspicious activities related to applicant information.
Eligibility Specialist II
Imperial County Department of Social Services
2995 S 4th St El Centro
08.2016 - 01.2024
- Assessed client eligibility for assistance programs and benefits through detailed interviews.
- Reviewed applications for accuracy, completeness, and compliance with established guidelines.
- Coordinated with clients to collect necessary documentation for program enrollment.
- Maintained comprehensive records of client interactions and application statuses.
- Provided guidance on application processes and program requirements to clients.
- Collaborated with community organizations to enhance access to services for clients.
- Conducted follow-ups with clients to ensure ongoing compliance and support needs.
- Analyzed financial information to verify income levels and determine eligibility.
Account Clerk II
Imperial County Department of Social Services
2995 S 4th St. El Centro
06.2011 - 08.2016
- Maintained financial records for departmental transactions and budget allocations.
- Tracked expenses and reconciled accounts using accounting software.
- Managed vendor payments while fostering relationships with service providers.
- Prepared reports on financial activities for departmental review and compliance.
- Supported audits by organizing documentation and providing requested information.
- Reviewed expense reports for accuracy and adherence to internal policies.
- Processed accounts receivable payments, ensuring timely deposits.
- Generated spreadsheets to monitor daily transactions, expenses, and revenues.
Education
Some College (No Degree) - Business Administration And Management
Imperial Valley College
Imperial, CASkills
- Application processing and assessment
- Eligibility determination and compliance
- Client documentation and record keeping
- Fraud investigation and analysis
- Program management and community collaboration
- Problem solving and decision making
- Team collaboration and training provision
- Attention to detail and multitasking
- Verbal communication and effective communication
- Data entry and Microsoft Office proficiency
- Interviewing techniques and social services advocacy
- Confidentiality and policy interpretation
- Public assistance programs management
- Appointment scheduling and telephone etiquette
- Resource information and disability awareness
Languages
Spanish
Native/ Bilingual
Affiliations
Imperial Valley Women's Soccer League Coach from 2022-Present
Timeline
Eligibility Specialist III
Imperial County Department of Social Services
01.2023 - Current
Eligibility Specialist II
Imperial County Department of Social Services
08.2016 - 01.2024
Account Clerk II
Imperial County Department of Social Services
06.2011 - 08.2016
Some College (No Degree) - Business Administration And Management
Imperial Valley College