Malissa Besanger
Cranbrook,Canada
Summary
Dynamic Auto Claims Specialist with ICBC, skilled in claims analysis and negotiation. Proven track record in fraud detection and regulatory compliance, successfully managing high volumes of claims while delivering exceptional customer service. Adept at conflict resolution and maintaining meticulous records, ensuring timely settlements and adherence to internal controls.
Overview
7
7
years of professional experience
Work History
Auto Claims Specialist
ICBC
Cranbr, British
09.2018 - Current
- Conducted interviews with claimants as needed to obtain additional information on their auto insurance
- Maintained up-to-date knowledge of state regulations concerning automobile liability policies.
- Assisted claimants, providers and clients with problems or questions regarding claims.
- Reviewed and interpreted police reports and witness statements to establish facts of claims.
- Maintain quality standards by reviewing claims while working off project list.
- Monitored progress of open claims and updated databases accordingly.
- Examined automobile policies with third-party liability, accident benefits, and collision benefits.
- Signed payment approvals accepted claims.
- Assisted new policyholders with processing claims.
- Drafted correspondence to claimants regarding claim status updates and payment processing timelines.
- Maintained up-to-date knowledge of state regulatory requirements affecting auto claims handling.
- Managed workload to ensure timely follow-up and resolution of all assigned claims.
- Utilized claims software and databases for tracking and managing active claims.
- Participated in training sessions designed to increase awareness about changes in laws governing automobile liability policies.
- Coordinated and planned investigations of claims to confirm compensability and coverage.
- Provided evidence leading to recovery of insurance overpayments.
- Reviewed policy documents to ensure accuracy of information.
- Evaluated extent of damage and documented findings.
- Processed claims for payment or forwarded to appropriate personnel for further investigation
- Provided excellent customer service to claimants throughout the claims process.
- Investigated auto accident claims to determine liability and coverage.
- Examined claims, records and procedures to grant approval of coverage.
- Analyzed customer claims and determined coverage eligibility.
- Completed day-to-day duties accurately and efficiently.
Education
Bachelor’s degree - Human Resource Management
Skills
- Claims analysis
- Negotiation skills
- Fraud detection
- Regulatory compliance
- Data management
- Customer service
- Conflict resolution
- Detail orientation
- Adaptable communication
- Coverage determination
- Continuous improvement
- Settlement verification
- Multitasking capacity
- Team building
- Adaptability
- Organizational skills
Cover Letter
Dear Human Resources Specialist:, Please take a moment to review my enclosed resume., I am a committed professional, who thrives on doing a good job. I get along both with customers and co-workers. And I have solid experience with many software packages, including most Microsoft applications see resume for further details., I have two years education in Business Administration, as well as a Bachelor’s degree in Human Resource Management. My history of experience is largely customer service, and I believe it would make me a perfect fit for your organization., I would very much like to schedule a meeting with you to further discuss my qualifications, and how I would be of benefit to your company. I can easily reached by either phone number or email address if you need to contact me quickly., I thank you in advance for your time and serious consideration, and I hope to hear from you soon., Sincerely,, Malissa Besanger
Affiliations
- Chairperson for the Festival of the Rockies - largest, longest running festival in the East Kootenays
- Lead Canadian Cancer Society's Cranbrook Relay for Life
- Worked with officials to obtain Canadian Residency
- Board member for local chapter of Special Olympics
- Union Activist, job steward
References
References available upon request.
Timeline
Auto Claims Specialist
ICBC
09.2018 - Current