MALISA STAELS
Calgary
Summary
Focused server successful at multitasking and delivering prompt and friendly service to all customers. Maintains a positive attitude and a great sense of humor during peak hours.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Receptionist
Protech Earthworx
01.2022 - 01.2025
- Responded to inquiries from callers seeking information.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Collected payments, processed transactions and updated relevant records.
- Managed time sheets and payroll.
Bartender/Server
Pauls Pizza Shawnessy
01.2019 - 12.2021
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
Server
Dixons Public House
01.2014 - 12.2018
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Bartender
Kildare’s Ale House-Silverado
01.2013 - 12.2014
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Education
Dental Office Administration
Reeves College
Calgary09-2024
Skills
- Organized and efficient server
- Thrives in fast-paced environment
- Committed team player
- Flexible schedule capability
- Bar terminology
- Up-selling capability
- Quick problem solver
- Courteous, professional demeanor
- High energy
Certification
- Proserve
- Real Facts
Timeline
Receptionist
Protech Earthworx
01.2022 - 01.2025
Bartender/Server
Pauls Pizza Shawnessy
01.2019 - 12.2021
Server
Dixons Public House
01.2014 - 12.2018
Bartender
Kildare’s Ale House-Silverado
01.2013 - 12.2014
Dental Office Administration
Reeves College
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