Malini Sukhu
Pickering,Ontario
Summary
I'm a highly astute, articulate & energetic sales professional with strong work ethics. I have established comprehensive experience with problem resolution, business functions, all in fast paced & high volume settings.
Overview
24
24
years of professional experience
Work History
Account Representative
Desjardins Insurance
04.2021 - 06.2024
- Analyzed risk factors to recommend appropriate coverage levels
- Finalized sales & collected necessary deposits
- Developed and implemented promotional strategies to increase customer base
- Monitored customer feedback & identified areas of improvement
- Generated leads through cold-calling, networking and other outreach methods
- Educated clients on insurance policies and procedures
- Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas
- Evaluated competitors' products and services to gain competitive advantage
Senior Remote Business Development Manager
Global Payments Canada
06.2013 - 08.2020
- Acquired new customers, set weekly appointments with potential clients, cold called every day/week
- Created partnerships & verticals, overlooked the sales process from beginning to end, educated clients needs, scheduled sales presentations & collected the necessary information to open new client accounts
- Properly demonstrated all features & benefits that are specific to each individual customer, developed & maintained a loyal customer base through high quality service
- Performed follow-ups with clients to ensure they are completely satisfied
- Used SalesForce CRM to efficiently log activities, prospects & clients
- Addressed customer complaints and proposed sound solutions
- Obtained knowledge of the market through research, trade associations and relationship development
- Implemented new ideas & techniques learnt through experience or interaction with peers
- Demonstrated a high degree of courtesy, efficiency & professionalism
- Effectively planned and executed sales strategies
- Negotiated & closed long-term agreements with new clients in assigned territory
- Established relationships with key decision-makers within customer's organization to promote growth and retention
- Negotiated & closed long-term agreements with new clients in assigned territory
- Established relationships with key decision-makers within customer's organizations to promote growth & retention
- Repeated President Club recipient.
Inside Business Development Manager
Global Payments Canada
11.2007 - 01.2012
- Acquired new customers, set weekly appointments, cold called every day/week
- Created partnerships, verticals, overlooked the sales process from beginning to end
- Educated clients needs, scheduled sales presentations
- Collected necessary information to open new client accounts
- Properly demonstrated all features & benefits that are specific to each individual customer
- Developed & maintained a loyal customer base through high quality service
- Performed follow-ups to ensure client relationships are completely satisfied
- Used SalesForce CRM daily
- Addressed customer complaints & proposed sound solutions
- Market research
- Implemented new ideas & or techniques
- Demonstrated a high degree of courtesy, efficiency, & professionalism
- Effectively planned & executed sales strategy
- Generated new business with marketing initiatives & strategic plans.
Senior Sales Advisor- Application & Integration
IBM Canada
05.2005 - 10.2007
- Assisted in the development & implementation of marketing plans as needed
- Prepared action plans for effective search of sales leads and prospects
- Took approx 25-30 incoming inquiries as well as made approx 25-30 outgoing calls per day
- Initiated & coordinated development of action plans to penetrate new markets
- Provided timely feedback to senior management regarding the entire teams growth & development
- Assisted Account Executive's with preparation of proposals & presentations, January, April & May 2006 recognized to have the top overall attainment of 83-90% for the most 'CSAT/OPT-IN offerings' in a team of 15
Senior Customer Relations Administrator - Government, public & customer complaints
Direct Energy
01.2000 - 01.2007
- Maintained a high level of quality customer service through phone, email & or letter composition
- Ensured to address all matters promptly, surpassing company's turn around timelines
Education
IEWP Certificate -
QC School of Event & Wedding Planning
Business Administration Diploma - undefined
Seneca College
Successfully completed O.S.S.D with honours - undefined
Milliken Mills High School
General Insurance License: Other Than Life - OTL Certificate - undefined
Insurance Institute of Canada
04.2021
Skills
- I have a record of increasing sales, business retention & client loyalty in a wide variety of markets As a professional Business Development Manager with over 15 years of progressive experience, I aim to make a measurable difference in sales & profits within a wide range of markets
Awardsandacknowledgements
- PRESIDENTS CLUB RECIPIENT - Fiscal 2009, 2010, 2011, 2014, 2016 & 2018
- Recognized in Global Payments company monthly newsletter as 1st Business Development Manager to break $100k in net new revenue in Small Business Unit
Timeline
Account Representative
Desjardins Insurance
04.2021 - 06.2024
Senior Remote Business Development Manager
Global Payments Canada
06.2013 - 08.2020
Inside Business Development Manager
Global Payments Canada
11.2007 - 01.2012
Senior Sales Advisor- Application & Integration
IBM Canada
05.2005 - 10.2007
Senior Customer Relations Administrator - Government, public & customer complaints
Direct Energy
01.2000 - 01.2007
IEWP Certificate -
QC School of Event & Wedding Planning
Business Administration Diploma - undefined
Seneca College
Successfully completed O.S.S.D with honours - undefined
Milliken Mills High School
General Insurance License: Other Than Life - OTL Certificate - undefined
Insurance Institute of Canada
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