Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
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Malini Gurung

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Host

5 Spice Dining
10.2023 - 01.2024
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.

Customer Service Representative

Hotel Orion
10.2020 - 06.2022
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Education

GED -

Niagara College
Toronto, ON
04.2025

High School Diploma -

Oxford Secondary School
Nepal
02.2022

Skills

  • Customer Service
  • Team Collaboration
  • Multitasking proficiency
  • Effective Time Management
  • Attention to detail
  • Computer Skills

Languages

English
Full Professional

Certification

  • Valid Security guard license
  • Valid CPR/First Aid Level C
  • Accounting on tally

Timeline

Host

5 Spice Dining
10.2023 - 01.2024

Customer Service Representative

Hotel Orion
10.2020 - 06.2022

GED -

Niagara College

High School Diploma -

Oxford Secondary School

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Malini Gurung