Malin Eriksson Weije
Los Angeles
Summary
I'm a driven and outgoing professional with international experience in customer service, team leadership, and sales. I enjoy working with people, finding solutions, and creating positive experiences for customers. I've worked in fast paced environments where building relationships and handling challenges were part of the everyday routine. I'm currently looking to relocate here in the U.S. and excited to grow in a business development or sales role where I can keep learning and making an impact.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Assistant Manager & Club Manager
Nordic Wellness (Gym Franchise)
03.2023 - 06.2024
- Oversaw staff and operations at two gym locations, ensuring smooth day-to-day functions.
- Handled new member sign-ups, issue resolution, and internal coordination.
- Helped boost customer engagement and satisfaction through consistent service delivery.
Hotel & Digital Service Representative
TUI (international Travel Organization)
10.2022 - 01.2023
- Handled guest inquiries and complaints across four hotels, using phone, email, and app channels.
- Drove tour and activity sales by identifying client needs and offering tailored experiences.
- Maintained high customer satisfaction scores through quick resolutions and empathetic service.
Cashier & E-commerce
Willys (Retail Grocery Store)
04.2022 - 10.2022
- Provided front-line service and managed online orders in a fast paced grocery store.
- Ensured customer satisfaction with quick problem resolution and reliable support.
Activity & Sales Animator
Remarc Sunseafun (entertainment and Hospitality)
08.2021 - 10.2021
- Promoted and led resort fitness sessions, children's activities, and entertainment events.
- Sold and hosted nightlife experiences (e.g., disco tours) across multiple hotels.
- Strengthened guest loyalty through enthusiastic leadership and on-the-ground service.
Youth Program Leader
KFUM, Alnäs (YMCA)
06.2019 - 08.2020
- Led youth activities in sports, outdoor skills, and martial arts.
- Took on responsibility for activity planning and junior staff mentoring in year two.
Education
Certificate - General Business Studies
UCLA & UCLA Extension
Los Angeles, CA09-2025
High School Diploma -
Grillska Gymnasium
Uppsala, Sweden08-2021
Skills
- Customer service
- Team leadership
- Decision-making
- Customer relations
- Problem-solving
- Staff training and development
- Staff supervision
- Conflict resolution
- Employee scheduling
- Sales strategies
Certification
General business studies.
Languages
Swedish
Native or Bilingual
English
Full Professional
Timeline
Assistant Manager & Club Manager
Nordic Wellness (Gym Franchise)
03.2023 - 06.2024
Hotel & Digital Service Representative
TUI (international Travel Organization)
10.2022 - 01.2023
Cashier & E-commerce
Willys (Retail Grocery Store)
04.2022 - 10.2022
Activity & Sales Animator
Remarc Sunseafun (entertainment and Hospitality)
08.2021 - 10.2021
Youth Program Leader
KFUM, Alnäs (YMCA)
06.2019 - 08.2020
Certificate - General Business Studies
UCLA & UCLA Extension
High School Diploma -
Grillska Gymnasium
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