Malikah Rowe
Toronto
Summary
Earnest individual with experience in human services field providing support and guidance to individuals in need. Strong understanding of effectively working with people from diverse backgrounds. Passionate about helping others access needed services.
Overview
5
5
years of professional experience
Work History
Sales Associate
Footlocker, Foot Action, And Kids Footlocker
07.2022 - Current
- Ensuring high levels of customer satisfaction by being knowledgeable on all products offered, and teaming up with co-workers to provide excellent sales service
- Delivering sales, outstanding customer experience, and operational expectations
- Maintaining personal and productivity goals
- Connects with every customer by asking open-ended questions to assess needs
- Ability to learn and share expertise of products and trends to fit customer’s needs
- Maintains an awareness of all product knowledge, and current or upcoming product / trends
- Contributes to a positive and inclusive work environment
Camp Counselor
Great Big Theatre Company
07.2023 - 08.2023
- Developed age-appropriate activities engaging children and allowing them to be active and develop teamwork and sportsmanship skills.
- Planned activities that gave children the opportunity to express themselves creatively.
- Facilitated activities that gave children a sense of accomplishment.
- Orchestrated weekly musicals for parents and community members.
- Handled administrative duties organizing and filing parental forms and files.
Customer Experience Representative
Indigo Books & Music
10.2021 - 04.2023
- Engaged and inspired our customers on the floor
- Made meaningful connections
- Created a warm and welcoming environment in our store
- Leveraged product to tell stories
- Added joy to our customers’ lives
- Curated specific product collections for each customer
- Organized and processed online orders for pick up
Pre-Triage Screener
Scarborough Health Network
01.2021 - 08.2021
- Reviewed screening tools and assess eligibility for entrance.
- Screened all individuals entering Emergency Department and/or alternate designated entrance(s) for signs, symptoms and travel based on the screening tool.
- Ensured all persons entering the facility follow proper precautionary measures and wear the correct protective apparel as required.
- Referred individuals for advanced screening if required.
- Directed individuals to proper assessment areas as needed.
- Ability to escalate to triage or charge nurse for immediate assistance.
- Demonstrated a commitment to customer service when dealing with patients, colleagues and volunteers and other members of the community and public
- Demonstrated values consistent with SHN’s Code of Conduct and is committed to fostering a healthy and positive work environment in accordance with Health & Safety policy and legislation
- Demonstrated a commitment to a healthy and safe workplace for self and others (staff, patients, families, etc.) by taking all reasonable precautions and working in compliance with hospital related policies, health and safety legislation and best practices and completing relevant mandatory education as required.
Sales Associate
Roots Canada
08.2018 - 01.2019
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Maintained company standards with precision; keeping the store a neat, organized and safe environment for customers and employees.
Education
Diploma - Community And Justice Services
Humber College
06.2025
Bachelor of Arts - Human Rights & Social Justice
Carleton University
06.2023
Skills
- Sales Development
- Business Development
- Client Needs Assessment
- CPR/AED
- Educational Activities
- Youth Supervision
- Conflict Mediation
- Conflict De-Escalation
- Public Speaking
- Interpersonal Skills
Languages
American Sign Language
Limited Working
Timeline
Camp Counselor
Great Big Theatre Company
07.2023 - 08.2023
Sales Associate
Footlocker, Foot Action, And Kids Footlocker
07.2022 - Current
Customer Experience Representative
Indigo Books & Music
10.2021 - 04.2023
Pre-Triage Screener
Scarborough Health Network
01.2021 - 08.2021
Sales Associate
Roots Canada
08.2018 - 01.2019
Diploma - Community And Justice Services
Humber College
Bachelor of Arts - Human Rights & Social Justice
Carleton University
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