Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Malika Thaker

Canada

Summary

Experienced and dedicated in Management with 10 years of experience identifying efficiencies and problem areas within the organization. A strong leader who works well under pressure and exudes positivism. My goal is to become a well-experienced professional and learn from the senior management within the company. Organized and dependable candidate successful at managing multiple priorities with a postive attitude. Willingness to take on added responsbilities to meet team goals.

Overview

10
10
years of professional experience

Work History

Site Manager

Indigo Parks
Dartmouth
07.2024 - 05.2025
  • Managing 2 sites with leadership of the overall parking operations, while abiding by the standards and norms of Indigo.
  • Oversee the daily operations of all aspects of 6 parking lots.
  • Conducted thorough site visits and inspections to ensure compliance with safety regulations and quality standards.
  • Reported all maintenance needs to the supervisor in a timely manner, resulting in timely repairs and improved safety.
  • Assist patients and visitors in navigating the site, paying for parking, and answering general inquires.
  • Inspect the parking area daily to verify that equipment and lighting function properly, that cars circulate without problems, that there is a sufficient quantity of supplies necessary to the proper functioning of the parking lot.
  • Patrol parking area and issue citations for parking violations.
  • Completing minor equipment repairs as required, and minimizing any downtime to parking operation.
  • Timely collection of monthly parking fees, including collecting on past due balances.
  • Actively identify and correct any inefficiencies in the parking operation.
  • Prepare and remit parking statistics and/or reports.
  • Count, collect and deposit parking revenues.
  • Improved team morale and motivation through positive reinforcement and team building activities, resulting in improved team performances.

Shift Supervisor

Subway
Auckland
11.2017 - 03.2025
  • Helped store management meet standards of service and quality in daily operations. Regulated pricing, inventory count, and supply during shift hours
  • Trained new employees and delegated daily tasks and responsibilities.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.

Guest Service Supervisor

Holiday Inn Express and Suites
Dartmouth
02.2023 - 07.2024
  • Maintained high employee satisfaction and performance with a hands-on and collaborative style.
  • Collaborated closely with other departments to meet guest needs and provide the best possible experience.
  • Resolved customer complaints swiftly, finding resolutions that maintained customer satisfaction.
  • Monitored team performance to confirm customer service standards were consistently met.
  • Supervised a team of front desk agents and helped to resolve issues arising during shifts.

Team Leader

Texas chicken
Auckland
05.2018 - 03.2024
  • Initiated plans to improve customer relations, quality standards, and service efficiency Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Built strong relationships with customers through a postive attitude and attentive response.
  • Ensuring all cash handling is upheld. Training the staff Monitor Restaurant operations through shifts.
  • Dealing with complaints Ordering with suppliers for delivery of restaurant supplies Tracking stock count daily.
  • Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.

Guest Services Supervisor

Best Western plus Chocolate Lake Hotel
Halifax
06.2022 - 02.2023
  • Set and managed policies for concierge services and guest relations.
  • Reviewed upcoming events and planned for expected challenges.
  • Maintained high employee satisfaction and performance with a hands-on and collaborative style.
  • Developed and implemented strategies to improve guest experiences and build loyalty.
  • Monitored reviews, social networking sites, and feeds to respond to questions or complaints.
  • Applied sales skills to maintain full hotel occupancy.
  • Generated daily reports for the Front desk and Audit.
  • Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
  • Hired and trained new employees, demonstrating the best methods for serving clients and guests. Supervised team front desk agents and helped to resolve issues arising during shifts.

Relief Guest Service Supervisor

Hotel Halifax
Halifax
02.2022 - 06.2022
  • Monitoring participation in Front Office programs (upsell/comment capture)
  • Playing a lead role in resolving escalated guest service issues Assisting in oversold situations and relocations as required
  • Overseeing shift operations of all Front Desk positions.
  • Preparing for upcoming groups; monitoring business to ensure appropriate staffing levels. Settled any customer disputes in a professional and pleasant manner.

Customer Fulfilment Associate

Walmart
Halifax
05.2021 - 05.2022
  • Getting online orders ready for customer pick-up and delivery
  • Collecting items for customer's online orders, making sure that each selection perfectly matches customers' shopping lists.

Guest Service Agent

The Barrington Hotel
Halifax
07.2021 - 02.2022
  • Worked to achieve high customer satisfaction rates by providing optimal customer service. Remained flexible, adaptable, and accountable.
  • Successfully managed all front desk operations.
  • Offered suggestions regarding dining, leisure, and entertainment.
  • Adhered to all hotel rules and policies. Worked closely with the manager of the hotel to address any objectives.
  • Greeted and assisted all guests with hospitality. Handled any customer problems with grace and compassion.

Store Manager

Ashhurst Liquor
Ashhurst
08.2019 - 02.2020
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in a fast-paced environment through proactive communication and positive feedback.
  • Completed point-of-sale opening and closing procedures.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing a platform for all to voice concerns.

Duty Manager

Castle 789 Bar
Palmerston North
01.2019 - 09.2019
  • Leading and managing the team to ensure excellence and consistency in product and service Working alongside the team in offering 'hands-on' support and being operationally
  • Efficient at all aspects of the restaurant. Ensuring and complying with all health and safety regulations and Liquor Licensing laws
  • Coordinating promotions Building and maintaining excellent customer, client, and supplier relationships.
  • Undertaking stock takes and preparing management reports.
  • Managed inventory control, cash control and store opening and closing procedures.
  • Rotated stock to achieve optimum appeal and minimize shrinkage.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation, Banking, budget and account work.
  • Ordering stock and dealing with suppliers TAB operations Gaming machines payout and essential duties.

Bar and Catering

New Zealand Defence force
Auckland
01.2017 - 12.2017
  • Ensuring the smooth operation of catering outlet
  • Monitoring quality of product and service provided.
  • Making beverages
  • Serving customers
  • Setting up tables

Team Member

Texas Chicken
Auckland
11.2015 - 01.2017
  • Contributed to team success by completing jobs quickly and accurately. Pursued learning opportunities to advance knowledge and take on leadership postions
  • Maintained order accuracy and customer satisfaction by double-checking packing labels while packaging products.
  • Maintained a productive, efficient approach to all tasks
  • Resolved issues quickly to maintain productivity goals.

Education

Bachelor - Tourism and Hospitality Management

Mount Saint Vincent University

Diploma - Hotel

North Shore International Academy

Diploma - Hospitality Management

North Shore International Academy

Certificate - International Hospitality

Wings Institute

Skills

  • Strategic Thinking
  • Restaurant Operation
  • Concierge Services Operations
  • Customer Retention
  • Knowledge of Hospitality
  • Auditing Skills
  • Sales Promotion
  • Scheduling
  • Cash Register Operation
  • Merchandising
  • Customer Relationship Management
  • Strategies of Pricing
  • Conflict Resolution
  • Communication Skills
  • Coordination Skills

Languages

English

Timeline

Site Manager

Indigo Parks
07.2024 - 05.2025

Guest Service Supervisor

Holiday Inn Express and Suites
02.2023 - 07.2024

Guest Services Supervisor

Best Western plus Chocolate Lake Hotel
06.2022 - 02.2023

Relief Guest Service Supervisor

Hotel Halifax
02.2022 - 06.2022

Guest Service Agent

The Barrington Hotel
07.2021 - 02.2022

Customer Fulfilment Associate

Walmart
05.2021 - 05.2022

Store Manager

Ashhurst Liquor
08.2019 - 02.2020

Duty Manager

Castle 789 Bar
01.2019 - 09.2019

Team Leader

Texas chicken
05.2018 - 03.2024

Shift Supervisor

Subway
11.2017 - 03.2025

Bar and Catering

New Zealand Defence force
01.2017 - 12.2017

Team Member

Texas Chicken
11.2015 - 01.2017

Bachelor - Tourism and Hospitality Management

Mount Saint Vincent University

Diploma - Hotel

North Shore International Academy

Diploma - Hospitality Management

North Shore International Academy

Certificate - International Hospitality

Wings Institute

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Malika Thaker