Malika Thaker
Halifax,Canada
Summary
Experienced and dedicated in Management with 7 years of experience identifying efficiencies and problem areas within organization. A strong leader who works well under pressure, and exudes positivism. A goal to become a well experienced professional and learn from the senior management within the company. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Guest Services Supervisor
Best Western plus Chocolate Lake Hotel
Halifax, NS
06.2022 - Current
- Set and managed policies for concierge services and guest relations.
- Reviewed upcoming events and planned for expected challenges.
- Maintained high employee satisfaction and performance with hands-on and collaborative style.
- Developed and implemented strategies to improve guest experiences and build loyalty.
- Monitored reviews and social networking sites and feeds to respond to questions or complaints.
- Applied sales skills to maintain full hotel occupancy.
- Generated daily reports for Front desk and Audit.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Supervised team front desk agents and helped to resolve issues arising during shifts.
Relief Guest Service Supervisor
Hotel Halifax
Halifax
02.2022 - 06.2022
- Monitoring participation in Front Office programs(upsell/comment capture)
- Playing a lead role in resolving escalated guest service issues
- Assisting in oversold situations and relocations as required
- Overseeing shift operations of all Front Desk positions
- Preparing for upcoming groups; monitoring business to ensure appropriate staffing levels
- Settled any customer disputes in a professional and pleasant manner
- Identified and maximized sales opportunities, and increased customer retention rates
- Working closely with other departments to ensure exceptional service
Guest Service Agent
The Barrington Hotel
Halifax
07.2021 - 02.2022
- Worked to achieve high customer satisfaction rates by providing optimal customer service
- Remained flexible, adaptable, and accountable
- Successfully managed all front desk operations
- Offered suggestions regarding dining, leisure, and entertainment
- Adhered to all hotel rules and policies
- Worked closely with the manager of the hotel to address any objectives
- Greeted and assisted all guests with hospitality
- Handled any customer problems with grace and compassion.
Customer Fulfilment Associate
Walmart
Halifax
05.2021 - 05.2022
- Getting online orders ready for customer pick-up and delivery
- Collecting items for customers online orders, making sure that each selection perfectly matches customers' shopping list.
Store Manager
Ashhurst Liqour
Ashhurst,New Zealand
08.2019 - 02.2020
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
Duty Manager
Castle 789 Bar
Palmerston North,New Zealand
01.2019 - 09.2019
- Leading and managing team to ensure excellence and consistency in product and service
- Working alongside team in offering 'hands on' support and being operationally efficient at all aspects of restaurant
- Ensuring and complying with all health and safety regulations and
- Liquor Licensing laws
- Coordinating promotions
- Building and maintaining excellent customer, client, and supplier relationships
- Undertaking stock takes and preparing management reports
- Managed inventory control, cash control and store opening and closing procedures
- Rotated stock to achieve optimum appeal and minimize shrinkage
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation, Banking, budget and account work
- Ordering stock and dealing with suppliers
- TAB operations
- Gaming machines payout and essential duties
- Complying with Act of alcohol and supply
- Initiated plans to improve customer relations, quality standards and service efficiency
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Team Leader
Texas Chicken
Auckland,New Zealand
05.2018 - 12.2018
- Built strong relationships with customers through positive attitude and attentive response
- Ensuring all cash handling are upheld
- Tranign the staff
- Monitor Restaurant operations through shifts
- Dealing with complaints
- Ordering with suppliers for delivery of restaurant supplies
- Tracking stock count on daily basis
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
Shift Supervisor
Subway, New Zealand Defence Force
Auckland,New Zealand
11.2017 - 05.2018
- Helped store management meet standards of service and quality in daily operations
- Regulated pricing, inventory count and supply during shift hours
- Trained new employees and delegated daily tasks and responsibilities
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction
- Catering and Bar staff at
Bar and Catering Staff
NZ Defence Force
Auckland, New Zealand
01.2017 - 12.2017
- Ensuring smooth operation of catering outlet
- Monitoring quality of product and service provided
- Making beverages
- Serving customers
- Setting up tables
- Buffet for breakfast, lunch and dinner.
Team Member
Texas Chicken
Auckland,New Zealand
11.2015 - 01.2017
- Contributed to team success by completing jobs quickly and accurately
- Pursued learning opportunities to advance knowledge and take on leadership position
- Maintained order accuracy and customer satisfaction by double-checking packing labels while packaging products
- Maintained productive, efficient approach to all tasks
- Resolved issues quickly to maintain productivity goals.
Education
Bachelor of Tourism and Hospitality Management -
Diploma - Hospitality: Hospitality, Administration And Management
Diploma - Hospitality Management
Certificate in International Hospitality - undefined
Skills
- Effective Time Management
- Fast Learner
- Ability to Work Under
- Pressure
- Critical thinking and problem
- Solving
- Leadership and Teamwork
- Flexible and Adaptable
- Conflict Resolution
- Self-motivated professional
- Decision Making
Timeline
Guest Services Supervisor - Best Western plus Chocolate Lake Hotel
06.2022 - Current
Relief Guest Service Supervisor - Hotel Halifax
02.2022 - 06.2022
Guest Service Agent - The Barrington Hotel
07.2021 - 02.2022
Customer Fulfilment Associate - Walmart
05.2021 - 05.2022
Store Manager - Ashhurst Liqour
08.2019 - 02.2020
Duty Manager - Castle 789 Bar
01.2019 - 09.2019
Team Leader - Texas Chicken
05.2018 - 12.2018
Shift Supervisor - Subway, New Zealand Defence Force
11.2017 - 05.2018
Bar and Catering Staff - NZ Defence Force
01.2017 - 12.2017
Team Member - Texas Chicken
11.2015 - 01.2017
Mount Saint
Vincent University - Bachelor of Tourism and Hospitality Management,
North Shore International Academy - Diploma, Hospitality: Hospitality, Administration And
Management
North Shore International
Academy - Diploma, Hospitality Management
Wings Institute - Certificate in International Hospitality,