Malika Thaker
Halifax,Canada
Summary
Experienced and dedicated in Management with 7 years of experience identifying efficiencies and problem areas within organization. A strong leader who works well under pressure, and exudes positivism. A goal to become a well experienced professional and learn from the senior management within the company. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Guest Services Supervisor
Best Western plus Chocolate Lake Hotel
06.2022 - Current
- Set and managed policies for concierge services and guest relations.
- Reviewed upcoming events and planned for expected challenges.
- Maintained high employee satisfaction and performance with hands-on and collaborative style.
- Developed and implemented strategies to improve guest experiences and build loyalty.
- Monitored reviews and social networking sites and feeds to respond to questions or complaints.
- Applied sales skills to maintain full hotel occupancy.
- Generated daily reports for Front desk and Audit.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Supervised team front desk agents and helped to resolve issues arising during shifts.
Relief Guest Service Supervisor
Hotel Halifax
02.2022 - 06.2022
- Monitoring participation in Front Office programs(upsell/comment capture)
- Playing a lead role in resolving escalated guest service issues
- Assisting in oversold situations and relocations as required
- Overseeing shift operations of all Front Desk positions
- Preparing for upcoming groups; monitoring business to ensure appropriate staffing levels
- Settled any customer disputes in a professional and pleasant manner
- Identified and maximized sales opportunities, and increased customer retention rates
- Working closely with other departments to ensure exceptional service
Guest Service Agent
The Barrington Hotel
07.2021 - 02.2022
- Worked to achieve high customer satisfaction rates by providing optimal customer service
- Remained flexible, adaptable, and accountable
- Successfully managed all front desk operations
- Offered suggestions regarding dining, leisure, and entertainment
- Adhered to all hotel rules and policies
- Worked closely with the manager of the hotel to address any objectives
- Greeted and assisted all guests with hospitality
- Handled any customer problems with grace and compassion.
Customer Fulfilment Associate
Walmart
05.2021 - 05.2022
- Getting online orders ready for customer pick-up and delivery
- Collecting items for customers online orders, making sure that each selection perfectly matches customers' shopping list.
Store Manager
Ashhurst Liqour
08.2019 - 02.2020
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
Duty Manager
Castle 789 Bar
01.2019 - 09.2019
- Leading and managing team to ensure excellence and consistency in product and service
- Working alongside team in offering 'hands on' support and being operationally efficient at all aspects of restaurant
- Ensuring and complying with all health and safety regulations and
- Liquor Licensing laws
- Coordinating promotions
- Building and maintaining excellent customer, client, and supplier relationships
- Undertaking stock takes and preparing management reports
- Managed inventory control, cash control and store opening and closing procedures
- Rotated stock to achieve optimum appeal and minimize shrinkage
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation, Banking, budget and account work
- Ordering stock and dealing with suppliers
- TAB operations
- Gaming machines payout and essential duties
- Complying with Act of alcohol and supply
- Initiated plans to improve customer relations, quality standards and service efficiency
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Team Leader
Texas Chicken
05.2018 - 12.2018
- Built strong relationships with customers through positive attitude and attentive response
- Ensuring all cash handling are upheld
- Tranign the staff
- Monitor Restaurant operations through shifts
- Dealing with complaints
- Ordering with suppliers for delivery of restaurant supplies
- Tracking stock count on daily basis
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
Shift Supervisor
Subway, New Zealand Defence Force
11.2017 - 05.2018
- Helped store management meet standards of service and quality in daily operations
- Regulated pricing, inventory count and supply during shift hours
- Trained new employees and delegated daily tasks and responsibilities
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction
- Catering and Bar staff at
Bar and Catering Staff
NZ Defence Force
01.2017 - 12.2017
- Ensuring smooth operation of catering outlet
- Monitoring quality of product and service provided
- Making beverages
- Serving customers
- Setting up tables
- Buffet for breakfast, lunch and dinner.
Team Member
Texas Chicken
11.2015 - 01.2017
- Contributed to team success by completing jobs quickly and accurately
- Pursued learning opportunities to advance knowledge and take on leadership position
- Maintained order accuracy and customer satisfaction by double-checking packing labels while packaging products
- Maintained productive, efficient approach to all tasks
- Resolved issues quickly to maintain productivity goals.
Education
Bachelor of Tourism and Hospitality Management -
Diploma - Hospitality: Hospitality, Administration And Management
Diploma - Hospitality Management
Certificate in International Hospitality - undefined
Skills
- Effective Time Management
- Fast Learner
- Ability to Work Under
- Pressure
- Critical thinking and problem
- Solving
- Leadership and Teamwork
- Flexible and Adaptable
- Conflict Resolution
- Self-motivated professional
- Decision Making
Timeline
Guest Services Supervisor - Best Western plus Chocolate Lake Hotel
06.2022 - Current
Relief Guest Service Supervisor - Hotel Halifax
02.2022 - 06.2022
Guest Service Agent - The Barrington Hotel
07.2021 - 02.2022
Customer Fulfilment Associate - Walmart
05.2021 - 05.2022
Store Manager - Ashhurst Liqour
08.2019 - 02.2020
Duty Manager - Castle 789 Bar
01.2019 - 09.2019
Team Leader - Texas Chicken
05.2018 - 12.2018
Shift Supervisor - Subway, New Zealand Defence Force
11.2017 - 05.2018
Bar and Catering Staff - NZ Defence Force
01.2017 - 12.2017
Team Member - Texas Chicken
11.2015 - 01.2017
Mount Saint
Vincent University - Bachelor of Tourism and Hospitality Management,
North Shore International Academy - Diploma, Hospitality: Hospitality, Administration And
Management
North Shore International
Academy - Diploma, Hospitality Management
Wings Institute - Certificate in International Hospitality,
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